This is a Life Solutions Specialist role with HCF Australia based in Parramatta, NSW, AU HCF Australia Role Seniority - mid level More about the Life Solutions Specialist role at HCF Australia Join the Life Insurance sales team in this exciting opportunity! About the Role As a Life Solutions Specialist, you will lead referral opportunities to promote the HCF Life products within a general advice model. You will maximise inbound and outbound call opportunities, and provide complete and appropriate solutions for every customer to boost revenue growth, member acquisition and enhance the value of the members and prospects relationship with HCF. You will report to the Life Sales Team Leader. This is a full time permanent role, based at Parramatta with hybrid working available. Responsibilities include: • Handle all sale enquiries on HCF Life products, provide accurate information to customers • Promote products and recommend suitable policy options • Build strong relationships with customers and deliver exceptional customer service • Meet and exceed sales targets and other KPIs • Effective pipeline management About You You will be results driven and be able to work to sales targets. To be successful, you will have: • Previous sales experience within a contact centre (life insurance experience preferred) • Excellent communication and negotiation skills over the phone • A strong drive and motivation to succeed • Resilience and good problem solving skills with a positive, can do attitude and willingness to embrace change • Ability to work autonomously and within a team to achieve sales and performance targets • Ability to work under pressure. About HCF At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric. We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together. Culture & Benefits Purpose-driven passion We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused. Wellness and work-life balance We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include: 50% subsidy on HCF hospital and/or extras cover 18 weeks of parental leave for all new parents Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products. Collaboration and inclusivity We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status. Continuous learning and growth We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity. Next steps If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition – peopleservices@hcf.com.au to discuss. We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the HCF Australia team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Handling sales inquiries Promoting products ❤️ Building customer relationships Key Strengths Sales experience Communication skills Problem-solving skills Teamwork ⏰ Time management Adaptability Why HCF Australia is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with HCF Australia not with Hatch.
