We are seeking motivated, developing leaders to join our team and become the face of Australian Government services within the community. Service Centre Managers are part of the local and Service Zone leadership team. They are responsible for managing a team of service officers providing a range of agency's services. Service Centre Managers play an important role in supporting staff to provide high quality customer services and maximising customer outcomes. We stand for diversity, inclusion and belonging in our teams. We want everyone to feel included, respected, supported, valued and empowered. We embrace the benefits this brings to our work every day. These roles have a strong involvement in issues relating to Aboriginal and/or Torres Strait Islander people and will involve direct interaction with Aboriginal and/or Torres Strait Islander communities. To be considered for these jobs, you will need to have a good understanding of issues and challenges affecting Aboriginal and/or Torres Strait Islander people and be able to communicate sensitively and effectively with Aboriginal and/or Torres Strait Islander people. On top of your salary, we offer a 15.4% superannuation contribution, annual salary increments, overtime opportunities, and flexible working arrangements, including flex time. You will also have access to a generous suite of leave entitlements, such as cultural and ceremonial leave, as well as study assistance. Plus, if you're working in Hermannsburg, you will be eligible for fortnightly district allowance of up to $13,730 per annum. Go to our Services Australia Enterprise Agreement 2024-2027 to see all conditions we offer. As a new team member, you are not expected to know everything at once. You will learn to understand and explain Centrelink, Medicare or Child Support payments and services to customers when they come into your local Service Centre. Working with us, you will lead a team helping your community when they need to access government services. To do this, we will train and support you. When you apply, we will ask you a few questions to better understand the skills and capabilities you bring to the role. Our ideal candidate will show their work-related capability/experience undertaking relevant leadership duties. The key duties of the position include Manage the day-to-day running of the Service Centre including setting priorities and managing resources. Manage and support staff including performance, attendance, health and wellbeing. Serve customers and advise on payments, programs, and services. Raise issues that impact on performance or customer service. Draft a range of written materials. This could include things like emails, reports, and written communication with customers or other organisations. Establish and build respectful relationships with local community groups, businesses or other organisations.
