Mortgage Broker / Senior Customer Experience Manager Sydney, Australia | Posted on 07/16/2025 At Liviti , we’re redefining the property buying journey. Combining technology, expert guidance, and personalised service to help Australians secure their dream homes or grow their investment portfolios. Now, as we scale to meet growing demand, we're looking for a Mortgage Broker / Senior Customer Experience Manager to join our elite team. You’ll play a key role in managing the front-end sales process, owning the client experience, and delivering tailored lending solutions that match each buyer’s unique goals. What You’ll Be Doing Customer Engagement & Lending Strategy Act as the first point of contact for new property buyers and investors Engage with leads via phone, email, and digital channels—delivering fast, personalised responses Present loan options clearly, helping clients understand and navigate their borrowing potential Build trust and rapport with clients through clear communication and expert guidance Manage and optimise the front-end sales pipeline—ensuring no opportunity is missed Book consultations and coordinate seamless handovers to the lending and property advisory team Track performance metrics and work proactively to increase conversions and service efficiency Partner closely with Liviti’s sales, property advisors, and finance teams Help the credit and lending teams ensure quality and accuracy in every deal Provide input and insights that help improve service delivery and outcomes across the business Customer Experience & Continuous Improvement Identify and implement strategies to enhance the client journey Refine internal processes to streamline workflows and increase impact Monitor feedback to ensure Liviti continues to set the benchmark for buyer experience Requirements Who You Are Home loan experience – 5 years in investment lending, mortgage broking, or banking Customer-obsessed – You love guiding clients through complex journeys Sales-savvy – You know how to manage pipelines, close deals, and build trust Detail-oriented – You stay on top of follow-ups, progress, and documentation Confident communicator – You're clear, concise, and build instant rapport Problem-solver – You identify roadblocks early and help clients move forward Why Join Liviti? Be part of a fast-growing real estate tech company that’s changing the game Work with a diverse client base – from first home buyers to savvy investors Join a high-performance team focused on collaboration and results Enjoy career progression as Liviti continues to scale Attractive salary package with generous commissions and bonuses Regular team events, training, and a supportive culture J-18808-Ljbffr