Flexible Hybrid WFH & WFO - 2 days in Sydney CBD office Initial 12-month max term with strong potential for perm conversion Work with cutting-edge cloud platforms used by Fortune 100 companies Ready to put your problem-solving and frontend skills to work on a world-class cloud platform? We’re seeking an Application Support Engineer – Web UX to join a highly collaborative APJ Tech Support team , supporting customers across the globe. You’ll troubleshoot challenging web-based issues, advocate for users, and work closely with developers, administrators, and internal teams to ensure customers get the most out of the platform. If you have a knack for debugging, a passion for user experience, and strong web technology skills, this is your chance to make an impact while growing your career. What Your Days Will Look Like: Troubleshoot and resolve complex UX and frontend platform issues Analyse log files and apply standard debugging practices Collaborate with customer admins, developers, and internal teams to resolve issues Apply knowledge of incident, problem, and change management processes Contribute to knowledge base materials and continuous product learning What You’ll Bring to the Table: 2-4 years in technical/application/software support (web-based products or e-commerce preferred) Strong skills in dynamic HTML components: AJAX, JavaScript, CSS, XML, HTML, XHTML Experience with JavaScript frameworks (AngularJS, Jelly) Understanding of web application stacks and relational databases (MySQL, Oracle) Excellent communication skills for both technical and non-technical audiences Strong time management and prioritisation abilities Nice to Haves: Backend programming (Java or similar) Familiarity with Linux, UNIX, or other OS Experience in defect and escalation management Why You’ll Love It Here: Continuous learning with global exposure Supportive, high-performing tech culture Career growth opportunities in a leading SaaS company Sydney CBD | Hybrid (2 days in office) | Inital 12-month max term with perm potential Don't miss out - apply today!
