Job Title: Restaurant Manager Salary: AUD $67,000 $77,000 Superannuation Location: Punjabi Palace Cairns, QLD Employer: Smart Resources Qlt Pty Ltd Head Office: Punjabi Palace Brisbane - 135 Melbourne Street, South Bank QLD Reporting To: Director of Hospitality Operations (Brisbane HQ) About Us: Punjabi Palace, operated by Smart Resources Qld, is a reputable Indian restaurant brand headquartered in South Bank, Brisbane. With our Cairns expansion underway, we are committed to showcasing authentic North & South Indian cuisine while offering best-in-class customer service, compliant operations, and growth opportunities. We are now hiring an experienced Restaurant Manager to lead our Cairns operations. Role Summary: To lead front-of-house and back-of-house teams with a strong focus on compliance, profitability, staff performance, customer experience, and overall brand standards. Key Responsibilities: Operational Oversight Manage end-to-end operations of the restaurant, including dine-in, takeaway & delivery Ensure service quality, hygiene, and compliance with Queensland Health food laws Oversee rostering, attendance, cash handling, and POS management (e.g. Square, Kounta) Staff Leadership Hire, train, and lead FOH and kitchen teams in accordance with the Hospitality Award Ensure compliance with meal breaks, penalty rates, and lawful wage classifications Drive a culture of accountability, respect, and teamwork Financial & Compliance Monitor cost of goods, labour costs, wastage, and budgets Ensure correct processing of payroll hours under the Hospitality Award pay guide Manage petty cash, EFTPOS, register closures, and weekly reporting Ensure full compliance with Fair Work, WHS, liquor licence & anti-discrimination obligations Customer Experience Handle bookings, complaints, VIP arrangements, and group/event coordination Maintain review platforms (Google, UberEats, TripAdvisor) and guest loyalty Marketing & Events Collaborate with Brisbane HQ to roll out seasonal offers and festival menus (e.g. Diwali, Biryani Nights) Manage local promotions, leaflet drops, social media posts, and sponsorships Required Skills & Experience: Minimum 2 years as Restaurant Manager Experience in Indian or multicultural restaurants preferred Working knowledge of: Hospitality Award wage structures Food safety (HACCP & FSANZ) POS and booking software (Square, OpenTable, ResDiary) RSA (Responsible Service of Alcohol) and Food Safety certification desirable Professional English communication skills; Punjabi or Hindi a plus Employment Terms (Award-Compliant): Employment Type Full-Time 38 hrs/week Salary Range AUD $67,000 $77,000 Superannuation Leave Entitlements 4 weeks paid annual leave, 10 personal/carers days, paid public holidays Staff Benefits: Free meals on shift Professional growth into multi-site or regional management roles Full HR, legal, and finance support from Smart Resources Qld Opportunity to work with a dynamic, multicultural hospitality brand About Smart Resources QLD: A Brisbane-based company with interests in restaurants, travel, education, and exports across QLD and PNG. Punjabi Palace is its flagship F&B operation. Only shortlisted candidates who meet the specified requirements will be contacted. If you do not hear from us, please note that your application was not successful on this occasion. We thank all applicants for their interest in joining Smart Resources QLD. AUD $67,000 $77,000 Superannuation
