About the Role: Fantastic opportunity for a strong eCommerce candidate looking to make a real impact with a well loved and respected Australian Retailer. The successful candidate will: Key Responsibilities: Management of business website along with their agency, with a focus on ongoing improvements to better meet audience needs and drive engagement and customers in-store and online Full P&L management of the website and Online store. Driving sales and profitability of the Online store. Reporting and analysis of all main KPI’s to maximise profitability. Ensuring the merchandising, promotions and product availability effectively drive sales and conversion. Lead enhancement projects for Ecommerce and fulfilment to maximise efficiency. Take ownership of email marketing and automation initiatives. Strategically plan, build, and refine automated email journeys that support customer retention and engagement. Collaborate cross-functionally to ensure automations align with broader marketing objectives. Manage the website pages to ensure best practice UX. Oversee the Digital marketing strategy to ensure effective ROAS. Manage the relationship with external Digital agencies to ensure most effective SEO, CRO & SEM plans and tactics. Manage Online order fulfilment to constantly refine costs and delivery lead times. Drive the company’s Omni channel strategy and ensure effective, timely and to budget roll out of all functionalities. Oversee the development, implementation, and ongoing improvement of the CRM strategy, aimed at enhancing customer relationships through personalised experiences. Key Skills Required: 5 years' experience in an eCommerce role, most favourably within a Retail or B2C environment; Strong commercial focus to deliver sales results; Strong experience across CRM & Email Marketing Solid understanding of eCommerce metrics and analytics data; Ability to draw insights and make recommendations and implement changes to online store to maximise sales, conversion rate, average order value; A positive, collaborative and solutions-focused attitude. How to Apply To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact Adam Parle on aparle@sharpandcarter.com.au
