This is a Eyecare Receptionist role with HCF Australia based in Sydney, NSW, AU HCF Australia Role Seniority - junior More about the Eyecare Receptionist role at HCF Australia Connect with our members as their first point of contact and deliver uncommon customer service in our flagship CBD Eyecare office. About the Role As the Eyecare Receptionist, you are responsible for managing appointments and booking enquiries, handling incoming phone calls, and providing exceptional customer service to Members and staff. This role will be based in our Eyecare centre in the Sydney CBD, with possible relief at our Burwood, Parramatta and Blacktown centres. There are 8 HCF Eyecare centres around Sydney. This full time role is an 11 day fortnight. You must be available to work every second Saturday from 9am to 3:30pm. Responsibilities • Providing courteous, prompt and correct responses to all enquiries received • Raising accounts and receipt payments • Complying with policies and procedures • Maintain a clean and safe environment. About You You value interacting with people and thrive on working in a supportive and member centric culture founded on teamwork, integrity, and social responsibility. You will have the following attributes: • Proven experience in a customer-facing receptionist role • Demonstrated understanding of computerised appointment booking systems • Strong communication skills to build rapport with Members. • Good time management and high attention to detail • Excellent listening skills and teamwork mentality About HCF At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric. We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together. Culture & Benefits Purpose-driven passion We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused. Wellness and work-life balance We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include: 50% subsidy on HCF hospital and/or extras cover 18 weeks of parental leave for all new parents Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products. Collaboration and inclusivity We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status. Continuous learning and growth We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity. Next steps If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition – peopleservices@hcf.com.au to discuss. We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the HCF Australia team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Providing customer service ️ Managing appointments Maintaining a clean environment Key Strengths Customer service experience Computerised appointment booking systems ️ Strong communication skills ⏰ Time management Attention to detail Teamwork mentality Why HCF Australia is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with HCF Australia not with Hatch.
