Job Title Customer Order & Data Specialist Job Description We are looking for a part-time (3 days / week) Customer Order & Data Specialist to join our Signify Consumer team in Sydney. Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond. At Signify, you can shape tomorrow by building on our incredible 125 year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career. Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world. You light the way. More about the role In this role you will contribute to a high level of external customer's satisfaction and excellent operational service. At the same time, you will work closely with a broad set of colleagues from different functions and levels to deliver best in class customer service results to meet operational and financial targets. You will be be responsible for: Data management and pricing excellence through adoption of standards and tools. Work with Commercial Leaders to manage their data. Work in advance of the business by ensuring quality data is in place. Manage local customer data and work with global Accounts team for seamless order to invoice process. Work with the transformation lead to launch efficiency tools. Sales order entry, accurate and timely processing of orders, track and tracing of orders. Directly manage credit related issues – review, validate and get authorization for the clearance of pricing claims and manage the generation and execution of returns. Aligning with Supply Chain on stock management. Manage customer service enquiries – support Sales representatives and Key Account Managers in responding to customer demands and requests. Complaint resolution – manage, register and resolve customer complaints in an appropriate and responsive manner. Supporting colleagues with backfill when required. More about you This is a position with a broad scope to learn and grow. While we value and appreciate all applicants, we believe that the following experience and skills will be needed to shine brightly in this job opening: Customer facing experience (sales desk or call center). Order management experience is an advantage. Office suite skills, in Outlook, Excel. SAP experience. Experience in a similar field of technology would be advantageous. The desire to learn and grow in a multinational organisation. Everything we’ll do for you You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 30,000 people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce representing 99 nationalities, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together. Who we are Signify is the world leader in lighting. We provide professional customers and consumers with quality, energy-efficient LED lighting. And our lights, when connected, bring data to devices, apps and people – redefining what light can do and how you use it. Today, our innovations, such as LiFi – internet connectivity through light – and UV-C, solar and horticultural lighting, contribute to a safer, smarter, more sustainable world. We’re operating in 74 countries with 32,000 people worldwide.
