This is a Lead Cloud Platform Engineer role with Cuscal Limited based in Sydney, NSW, AU Cuscal Limited Role Seniority - mid level More about the Lead Cloud Platform Engineer role at Cuscal Limited Company Description Forward with Cuscal At Cuscal, we’re not just shaping the future of payments - we’re pioneering it. From launching Australia’s first ATM to being the first certified NPP PayTo Payer and Initiator in 2022, we’ve spent over 59 years building solutions that millions of Australians rely on every day. Now, we’re preparing for what’s next, and we want you to be part of it. Join us as a Cloud Engineering Manager in our Cloud, Data & Infrastructure team and help us deliver ground-breaking solutions that push the boundaries of what’s possible. Job Description Your Opportunity We’re looking for a Lead Cloud Platform Engineer to join our Cloud, Data & Infrastructure team. In this role, you’ll leverage your technical skills to develop, maintain, and support innovative solutions that solve real-world challenges in the payments industry. From designing and building scalable systems to ensuring seamless integration with key technologies, your work will directly impact millions of users. You’ll also make an impact by: Cloud Operations (BAU) - Manage Cuscal’s cloud platforms by applying the principles of site reliability engineering and DevOps to ensure they are reliable, secure, scalable, efficient and enable Cuscal to be ‘fastest to market’ Ensure 24x7 Incident response and recovery operates within agreed SLA. Manage the support request queue, ensuring request are resolved within SLA. Foster a security & risk management culture that proactively identifies risks and maintains platforms within security guidelines and risk appetite. Manage the DevOps pipeline, tooling and process Implement effective monitoring and observability systems to foresee and prevent incidents, maximise Mean Time Between Failures (MTBF), and minimise mean time to recover (MTTR) when incidents do occur. Develop best practice troubleshooting and incident response skills within the team Cloud Financial Management Vendor Management Continuous Improvement Resource Management Relationship Management Reporting Qualifications What you’ll bring To succeed in this role, you’ll have: 5 years’ experience in a hands-on technical role & 2 years people management experience Experience working with Infrastructure as Code (IaC) Implementing/supporting automated DevOps processes and toolchain (i.e. Source Control, Packaging, Configuration, CI/CD, Testing Release Management, etc) to support automated DevOps Pipelines in a multi-cloud hybrid environment Working knowledge of software development tools and methodologies Experience using scripting languages such as JSON, Yaml, Python & Bash Hands-on experience managing cloud compute engines, networking, storage, and other cloud-services that align with modern cloud native standards Current with industry trends, IT ops and industry best practices, and able to identify those that Cuscal should implement. Demonstrated ability to adapt to new technologies and learn quickly Ability to drive pragmatic, innovative, uplift, and continuous improvement of the operations function. Customer Centricity – demonstrated ability to “Work Backwards” from the customers perspective, empathising with their needs and delivering mutually beneficial outcomes. You’ll stand out from the crowd if you have some of the following: Experience using Terraform and AWS CloudFormation Experience with SRE Methodology and Practices Familiarity with Financial Services Have worked in a PCI compliant environment Additional Information Why Cuscal? At Cuscal, you’ll find a strong, successful company that’s reimagining the future. And our team is right there at the heart of it all. Here, you’ll deliver or support interesting, ground-breaking work that has real impact - on Australia’s financial services sector and the millions of customers it serves. You’ll innovate alongside skilled, smart, connected teams. And you’ll build an impressive, fulfilling career that continues to grow. You’ll also enjoy a range of benefits, including: Work in a hybrid model that supports your lifestyle and goals. We celebrate success: Our IGNITE program recognises individual and team achievements. Wellbeing focus: We support your physical, mental, and financial health with holistic initiatives and access to discounts via ‘Cuscal Advantage. Join us and reimagine the future If this role excites you, we’d love to explore your potential and vision for the future. Screening and interviews may occur before the job ad closing date, so don’t wait - apply now. For further information about this role please contact Careers@cuscal.com.au Cuscal is an equal opportunity employer committed to an equitable, diverse, and socially inclusive work environment and a positive, barrier-free recruitment process. We welcome applicants from an Aboriginal and Torres Strait Islander heritage, people living with a disability, LGBTQIA and people from culturally diverse backgrounds to explore career opportunities with Cuscal. Note: Cuscal does not accept unsolicited resumes from recruitment agencies or search firms. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Cuscal Limited team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities ⚙️ Managing cloud operations Incident response and recovery Fostering a security culture Key Strengths ☁️ Cloud Operations ️ Infrastructure as Code (IaC) DevOps Processes Terraform SRE Methodology Financial Services Familiarity Why Cuscal Limited is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with Cuscal Limited not with Hatch.
