The Opportunity Össur Australia is seeking an enthusiastic and passionate Customer Care Representative to join our team in North Parramatta, NSW. This permanent full-time position offers the perfect blend of challenge and reward for a customer-focused individual. If you're ready to bring enthusiasm and passion to a role that truly matters – we want to hear from you! As the successful candidate, your key responsibilities will include: Communicating with customers in a professional and timely manner via phone and email Processing orders and returns, including tasks such as picking, packing, scanning, shipping, and invoicing Providing support to the sales and clinical teams, including handling inquiries and assisting with territory- related needs Participating in monthly stocktakes to maintain accurate inventory records Identifying opportunities to drive business growth and improve customer retention We’re looking for someone who may bring some or all of the following skills and attributes: Previous experience in a customer service role is preferred Ability to work independently with strong time management skills Excellent problem-solving abilities A customer-focused mindset when engaging with both internal and external stakeholders High attention to detail and commitment to accuracy Strong verbal and written communication skills Familiarity with Salesforce and Business Central software is advantageous but not essential A great team player who fits well with our collaborative culture Why work for Össur Australia? Free daily snacks and lunches Fun, supportive, and collaborative working environment Modern office with free on-site parking Health & Wellbeing programs Give Back Program Employee Assistance Program Paid Parental Leave Össur ANZ Day off annually Annual bonus scheme We embrace and appreciate individuals from diverse backgrounds, genders, sexual orientations, cultures, physical abilities, and bodies. Our hiring decisions are based solely on skills, qualifications, and merit. Össur is a leading global provider of prosthetics and bracing and supports solutions. Embla Medical is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available individual in every job. Embla Medical's equal opportunity policy prohibits all discrimination (based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical disability, mental disability, military service, pregnancy, child birth or related medical condition, actual or perceived sexual orientation, or any other consideration made unlawful by local laws around the world). Embla Medical is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all individuals involved in the operations of Embla Medical and prohibits discrimination by any employee of Embla Medical, including supervisors and co-workers. Important Warning: Beware of fraudulent recruiters impersonating our company. Please take extra caution when asked for any sensitive personal information, such as social security numbers or bank account details. We will never ask you for any form of payment during the recruitment process. Please make sure you refer to our official website .
