Primary Location WA - Welshpool Job Description Summary A rare and exciting opportunity to join TechSafe’s National division, working closely with the wider administration team to provide contract support. About the Role Service Stream’s TechSafe division are currently seeking an Administration Scheduling Officer to join our team on a Permanent Full-Time basis, based in Welshpool WA. Reporting directly to the Operations Manager, you will be responsible for performing administrative duties to support TechSafe’s contracts Nature of position: Permanent, Fixed Term Role Location: Welshpool, WA Reporting Line: Operations Manager Key Responsibilities & Duties Ensure the smooth delivery of administrative duties including allocating, dispatching and redistributing work to the field Provide assistance with inbound reception calls and queries Understand and manage all work to pre-determined KPIs Liaise and provide support to field resources Provide excellent customer service ensuring maximum customer satisfaction Administration duties linked to billing and invoicing This opportunity will suit a highly motivated and outcome driven individual who has a passion for delivering positive client outcomes, and a knack for effective stakeholder engagement. About You To be successful in this role you will have the following qualifications, skills and experience: Essential Great customer service High attention to detail Sound written and verbal communications skills Ability to work autonomously and collaboratively as part of a team Excellent organisational and time management skills Competencies in MS Office products Word, Excel and Outlook Ability to work discretely with sensitive and confidential information Positive, proactive and professional approach and willingness to “own the job” until completion Desirable Experience in an office environment Experience with allocation and scheduling of work packs Why Work For Us? Service Stream and TechSafe are forever changing, growing and adapting to ensure we remain a leading services provider within the Telecommunications and Utilities industries - providing new challenges and development opportunities for our teams. We value our employees and their success. Benefits of joining us: Established performance and reputation Focus on reward and recognition Supportive team environment About Us Service Stream, together with its subsidiaries and affiliates, is a leading national service provider to develop and operate Australia's essential communications, energy and water networks in the telecommunications, utilities and transport industries. We specialise in the design, construction and maintenance of new and existing networks, and deliver end-to-end engineering and asset management solutions on behalf of our blue-chip client base. Service Stream is committed to building a workplace culture that values diversity and inclusion. We actively promote the employment of Aboriginal and Torres Strait Islanders, people with a disability, LGBTQI and other diverse groups to strengthen relationships and benefit our people, clients, and communities. Service Stream are a signatory to the Veterans Employment Commitment. We value the skills and experience of ex-ADF members and their partners and will strongly consider veterans who meet the key criteria for our employment opportunities. Service Stream does not accept any unsolicited resume referrals from external Recruitment or Labour Hire Companies. Department Administration How to Apply If this sounds like you apply now to the Service Stream Recruitment Team via the online application button.
