Job Description We’re thrilled to be opening our brand new clinic in Bruce, ACT, and are looking for a dedicated Client Experience Officer to join our team. In this key front-facing role, you’ll provide exceptional administration support to participants, allied health clinicians, and leaders across AAA. This is a full-time, fixed-term position (38 hours per week), with working hours from 8:00am to 5:00pm, Monday to Friday , until March 2026 . There is potential for extension beyond this date. Responsibilities will include: Client Experience – Create a welcoming environment by greeting and farewelling clients, answering calls, responding to emails, and processing referrals. Participant Liaison – Coordinate NDIS plans, service agreements, and funding, while maintaining strong relationships with participants and their families. Scheduling Support – Assist clinicians with managing their schedules in alignment with KPIs. Compliance Management – Maintain accurate documentation and ensure confidential information is stored according to policies. Clinic Maintenance – Perform daily housekeeping to uphold a clean, safe, and professional clinic environment. What's in it for you? As you support many, we support you. We offer: Investing in you – Professional support connecting you with leaders across the group to help maximise your potential. Excellent remuneration – Industry leading salary salary packaging car allowance laptop smartphone purchased leave. Looking after you – Discounted private health insurance free counselling through our EAP Travel club deals fitness passport… just to name a few. Passionate and uplifting culture – You will be part of a purpose and values driven team focused on delivering outstanding service to NDIS participants.
