Job Description Visa Consulting & Analytics (VCA) is known for its multi-disciplinary teams, payments expertise and its unique VisaNet data-driven insights. We support Visa’s ecosystem of partners by advising them on payments strategy, proposition design, digital solutions and portfolio optimisation. Our clients include banks, retailers, fintechs, airlines and government agencies. The VCA Australia, NZ and Pacific Islands team sits within the Asia Pacific advisory practice and has offices in Sydney, Melbourne and Auckland. The Manager role reflects the increasing demand for VCA in Australia, NZ and the Pacific Islands. Based in Sydney, the Manager will report to Portfolio Optimisation Practice Lead in VCA AuNZPI Consulting team, support projects across consulting service areas as well as driving practice development activities. What we are looking for: Our people are intellectually curious, collegial and capable of building trusted relationships with clients. We look for depth and breadth of experience rather than relying on age or job titles as proxies, and hire for judgment and integrity. You will be curious about the payments industry, and keen to work alongside a multi-disciplinary team. You will be comfortable managing a project end-to-end and under the guidance of Senior Managers, Directors or Senior Directors based on the size of the engagements. We are looking for: Problem solvers: Candidates should be able to quickly understand new issues and apply a structured, intellectually rigorous, and analytically sound approach to solving problems. Compelling advisers: Candidates should have robust communication skills, including strong oral and written capabilities and the ability to build trust with clients. Team players: Strong team orientation, collaborative, diplomatic, and flexible, able to work effectively in a matrixed organisation. Resourceful self-starters: Motivated, results-oriented candidates with the ability to progress multiple projects concurrently. We are looking for candidates with a bias towards actions rather than passengers. Dedicated professionals: Strong detail orientation, ensuring the highest level of quality/rigour in our recommendations to clients under time pressure. What a Client Consulting Manager does at Visa: You will work on consulting engagements for Visa’s clients in Australia, New Zealand and the Pacific Islands. Our multi-disciplinary teams provide advice, problem solving skills, data insights and specialist expertise to drive growth and profitability in our clients’ payments businesses. Typical engagements can include: Profitability optimisation Customer Engagement and Retention initiatives Digital customer experience Credit risk optimisation You will be responsible for significant components of client engagements, and in some cases end-to-end delivery of client engagements. Typically, this will involve the Manager interacting with the client team, gathering and managing project inputs, analysing data to form conclusions and recommendations, developing and presenting compelling project reports and working with clients on executing recommendations. The full range of responsibilities are detailed below. Responsibilities: Prepare client proposals and project plans, identifying dependencies, roles and responsibilites, scope and outcomes / deliverables. Prepare project materials including interview guides, data requirements, concepts and frameworks. Undertake client interview, collecting and analysing inputs such as client information, data, processes, policies, competitive and environmental information. Create compelling PowerPoint presentations to illustrate findings, ideas, recommendations within consulting engagements and more broadly. Manage junior team members such as Associates, Analysts and Interns. Ensure project engagements remain on track, utilising governance frameworks and mitigating / resolving complex problems that emerge during engagements. Identify solutions and recommendations that address client objectives and result in performance improvement. Support Commercial Payments consulting practice development. Continuously build knowledge, drive new initiatives and support thought leadership pieces. Collaborate with local client relationship managers/other functional teams to gain insights and support client engagement and execution. This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.
