CRITICAL RESULTS: Customer Provide assistance to customers in the use of Pre-engineered Fire Protection Systems and equipment Effectively communicate with the customer Ensure highest level of presentation as a Chubb Fire & Security employee, including individual presentation, vehicle presentation, etc Ensure punctuality Comply with all Customer requirements, as defined by the Customer contract Employee Satisfaction/Employee Fulfilment/People Financial Performance/Growth Increase the Customer base through the active promotion of products and services Reduce Customer attrition through the delivery of excellent customer service Operational Excellence/Key Performance Metrics Effectively manage available time and resources, and be proactive in problem solving and troubleshooting, before engaging others Maximise efficiencies via route planning, time management, stock management, and service delivery via handheld technology Survey customer machines and recommend fire protection and safety systems and equipment, in accordance with Chubb Fire & Security procedures and processes in a competitive market at a pre-determined profitable level to Chubb Identify, install, test, diagnose, service, repair and carry out minor works on PEFS in accordance Chubb Fire Safety procedures and processes Complete and provide evidence of maintenance performed on equipment in an accurate and legible manner, using systems including; i-Service hand held technology Participate in stocktakes and be responsible for inventory management Manage and maintain all assigned company property, including documents, tools, equipment, vehicles, product, etc Report work progress and performance by completing productivity / key performance indicator (KPI) reports Comply with all company policies, procedures, and processes Product/Technical Quality/Process Improvement Recommend improved business processes by actively engaging in Quality and Improvement programs Attend all scheduled training programs and be flexible and receptive in approach to training and development Recommend improved business processes by actively engaging in Quality and process improvement programs Environment, Health & Safety Managers The role of Senior Management is to ensure development of an effective and comprehensive EHS program with the business. The role of Line Management is to implement and sustain an effective EHS management system throughout their business. The role of EHS Staff is to establish the framework for the EHS program, and to actively engage with the Line Management in developing, implementing and sustaining the program. All Employees are: To comply with the EH&S Policy and applicable regulatory and company EH&S rules and requirements. Responsible for performing an assessment of risk of his/her work activities, taking corrective action and preventative actions as necessary, properly using and maintaining assigned control measures and using Personal Protective Equipment (PPE). Responsible for immediately reporting all incidents (injuries, illnesses, near misses, spills etc…), hazardous conditions and emergencies to his/her supervisor. To report to his/her supervisor any conditions or practices that are either unsafe or that may adversely impact the environment, to ensure prompt resolution of potential hazards. To participate in EH&S training programs and will take personal responsibility for his/her own safety. Actively support (and in the case of managers lead) the organization’s efforts to meet or exceed EH&S goals and plans Recommend improved EH&S practices. Business Ethics and Compliance The incumbent is responsible for complying with Chubb’s “Code of Ethics”, the “Policy Statement on Business Ethics and Conduct in Contracting with the U.S. Government”, and related policies. In executing his/her responsibilities, incumbent shall take steps necessary to foster open communications and to support Chubb’s compliance, business practices, DIALOG, and Ombudsmen programs. PERSON SPECIFICATION PROFESSIONAL EXPERIENCE: PROFESSIONAL COMPETENCIES: PERSONAL ATTRIBUTES: Minimum 2 years Experience in the Fire Protection Industry including: Fire Hose Reels, Fire Extinguishers and Fire Hydrants and be able to obtain industry accreditation (mandatory). Cert II in Asset Maintenance – Fire Protection Systems with the relevant Cert III modules completed for the industry competency qualification. Experience in Vehicle Fire Suppression Systems and other Fire disciplines (preferred) Current Driver’s Licence (mandatory) Up to date product and industry knowledge, and an understanding of where to locate the relevant information A sound knowledge of the applicable Australian Standards relevant to Fixed Systems fire protection equipment Professional experience or qualifications specified by any applicable local classification structure. A technical or engineering competency with the ability to complete identified company, industry and occupational training and accreditation Ability to effectively manage multiple tasks, plan and prioritise workloads, and meet deadlines Well developed communication (written and verbal) and interpersonal skills Ability to prepare written reports and quotations where required Ability to identify, target and close sales opportunities Professional approach to Customer Service Ability to work to required defined policies, procedures, and processes, including Company and applicable Australian Standards Ability to monitor progress and performance using Key Performance Indicators / Metrics Ability to take initiative Ability to identify and respond to personal development requirements Customer focused attitude Good time management skills Be a results driven individual WHS knowledge and application Ability to work in team environment and also a self-starter Self motivated with the ability to work in a unsupervised environment Professional, proactive, can do attitude and a willingness to learn and develop skills as required Predisposition to take action to improve results or create opportunities Punctual, and well presented High quality, EH&S, and Ethical standards Additional Information About Us, Our Culture & What We Can Offer You Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us. BR-CB
