We're hiring on behalf of a leading consultancy delivering high-impact ServiceNow solutions across the Middle East. They’re looking for a Process Architect with strong ServiceNow experience. Arabic is a bonus but not essential if you're already in the UAE. Key Responsibilities Design and optimise service-based business processes aligned with ITIL 4. Lead client workshops, gather requirements, and create detailed process documentation. Collaborate with technical teams to ensure build aligns with business needs. Support testing cycles, training, and stakeholder adoption. Engage in pre-sales and bid work when required. Requirements Based in the UAE. Bachelor’s degree in IT or related field. ITIL 4 Foundation ServiceNow CSA. At least 3 ServiceNow CIS certifications (e.g. ITSM, CSM, GRC, etc.). Proven experience in ITSM consulting and process design. Strong communication and documentation skills. Nice to Have: Arabic language skills
