A new role awaits The External Review Branch sits in the Reviews and Information Release Division in the NDIA and are looking to fill multiple APS5 Case Manager vacancies in the Branch. The External Review Branch manages all external review applications lodged with the Administrative Review Tribunal (ART) and aims to improve the experience of current and prospective participants in the NDIA by resolving disputes in a timely and consistent manner. Multiple APS5 Case Management roles are available in this Branch, across various locations. This is a place where your analytical thinking, decision-making, problem-solving skills and a drive for social impact can flourish. This makes every day at work rewarding as you get to work for an Agency creating lasting changes for Australians living with a disability. The key duties of the position include Where you can add value The APS5 Case Manager will have a high degree of contact with stakeholders and will be required to provide efficient, accurate and timely completion of duties in line with timeframes set by the Administrative Review Tribunal (ART) and Agency service guarantees. Responsibilities of the role include but are not limited to: Have a considerable level of contact with internal and external stakeholders and will be required to communicate with and provide advice on a range of matters to resolve moderately complex enquiries. Contribute to management of workflow in collaboration with team leadership. Gather information from participants and their representatives, planning partners and multiple stakeholders, to enable high-quality planning and evidence-based decision-making. Using Tribunal Orders and evidence, build and implement NDIS Participant Plans of supports. Work closely with Participants and their representatives to ensure NDIS Participant Plans include funded supports, that reflect Tribunal decisions. Resolve issues and complaints in relation to Participant plans. Complete administrative and data entry tasks relating to Participant records and task workflows. Contribute to the achievement of key performance indicators, including planning targets. Preparing and maintaining electronic record keeping, including evidence supporting decision-making processes and justifying conclusions reached during the case management process.
