Who we are We are Australia's National Vocational Education and Training (VET) regulator. What we do We regulate providers that deliver VET qualifications and courses to students in Australia or offer Australian qualifications internationally, providers that deliver VET courses to overseas students, and certain providers that deliver English Language Intensive Courses for Overseas Students. We also accredit VET courses to make sure nationally approved standards are met. Why we do it We ensure quality VET so that students, industry, governments and the community have confidence in the integrity of national qualifications issues by training providers, and that students are protected from any practices that come at the expense of their ability to gain the required competencies. ASQA supports and promotes a strong team culture, a safe, healthy and happy workplace and the sharing of knowledge. Visit our website for more information about ASQA , including our role and how we regulate. The key duties of the position include About the Opportunities To deliver on ASQA's purpose, we are seeking APS Level 4 candidates who have skill sets that match any of the following business areas: APS 4 Service Delivery Officers - Service Delivery Team Service Delivery Officers (SDO's) work in a fast-paced environment and engage with a diverse customer base. The role requires people who are proactive and efficient, with great customer service skills. As an SDO you will operate with limited direction to action moderately complex enquiries and administrative tasks. SDO's are responsible for a range of tasks including but not limited to: managing interactions professionally, responding accurately to phone and written enquiries about regulatory and compliance matters, providing technical support to external system users and responding to student enquires, answering tip off calls, eliciting relevant information and accurately recording the intelligence received, performing a range of administrative tasks, including contributing to team projects and developing internal guides, while working independently with limited supervision. APS 4 Assessment Officers - Performance Monitoring and Compliance Management (PMCM) Team Assessment Officers provide administrative and operational support to the PMCM Team. This role involves assisting with the assessment of Registered Training Organisations and their compliance with relevant standards and legislation. Key responsibilities include but are not limited to: providing general administrative assistance to the assessment team, including scheduling, document management, maintaining records and preparation of assessment reports, assisting with the assessment of Registered Training Organisations (RTO) against the relevant standards and legislation, ensuring that all regulatory activities are conducted in accordance with ASQA's policies and procedures. APS 4 Assessment Officers - Registration Management and Assessment (RMA) Team Assessment Officers assist the RMA Team by undertaking routine processing of registration applications and providing general support. Under supervision, Assessment Officers in the RMA team are responsible for a range of tasks and duties including: undertaking a structured risk assessment of provider applications under the NVETR Act and/or ESOS Act and assessing further evidence where applicable, undertaking structured risk assessment of the potential impact of changes to regulated providers' operations, ownership and/or management personnel, undertaking a structured assessment of fit and proper person suitability. Skills and Experience To be successful in these roles, you will need: a demonstrated ability to work collaboratively within a team, provide support to colleagues as required, and support the management of change consistent with ASQA Values the ability to understand best practice regulation and manage risks proportionately in a fast paced and changing environment a demonstrated ability to manage confidential commercial and personal information with integrity and attention to detail demonstrated ability to work effectively, flexibly, and collaboratively with stakeholders, and to build trusted relationships and partnerships high level written and oral communication skills, including an ability to prepare advice to senior management and other written material for diverse audiences a demonstrated self-awareness and a commitment to personal development, including the ability to understand and act on constructive feedback positively. We are committed to providing a working environment that values diversity and inclusion and supports staff to reach their full potential. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, members of the Lesbian, Gay, Bisexual, Transgender, Queer, Intersex and Asexual (LGBTQIA) community, people with culturally and linguistically diverse (CALD) backgrounds, and people with neurological differences. What we offer You will be joining a dynamic workforce at ASQA that will support you to thrive in your career. You will have access to: generous leave entitlements a competitive salary (with clear and transparent salary progression and scheduled salary increases) 15.4% superannuation flexible working arrangements that promote work-life balance, including working from home and hybrid working arrangements flexible working hours professional development opportunities health and wellbeing events throughout the year free and confidential 24/7 counselling through our Employee Assistance Program (EAP), available for staff and their family members a $300 annual healthy lifestyle allowance additional paid time off during the Christmas close-down period. Benefits of working in the APS Purpose and meaning - the Australian Public Service (APS) offers a clear purpose and meaningful work where you can make a positive impact in people's lives. Opportunities to learn and grow - regardless of where you are in your career or what your skills are, there's a pathway and role for you. Community and belonging - we believe everyone belongs. Our leaders are focused on building a workplace which values diverse views, backgrounds, abilities, and perspectives. Flexibility and balance - we are committed to offering flexibility for all APS roles. We know flexibility is important so you can balance your work and personal priorities. Conditions and lifestyle - be a part of a secure, dynamic public service with great conditions of employment in a diverse range of roles and locations to support your lifestyle.
