About Us: ntegrity is Australia’s leading full-service agency for not-for-profits, with 90% of our clients dedicated to creating positive social impact. Our mission is to help good grow - by driving results, building internal capability, and ultimately expanding our clients’ impact on the world. In 2025, our work was recognised across industries by the Fundraising Institute of Australia, Mumbrella Awards, and the Australian Marketing Institute for innovation and excellence Our clients come to us for leadership, trusting us to set the strategic direction that transforms their fundraising outcomes. To learn more about ntegrity and our team, click here . Overview of the Role: We’re seeking an experienced agency leader to guide a high-performing, cross-functional team of creatives, strategists, and digital experts across 15 clients. This role offers the opportunity to gain hands-on experience across the agency, develop a deep understanding of our Theory of Growth, and embed fundraising excellence into both client delivery and agency-wide strategy. As an Agency Lead, you’ll be responsible for empowering your team to work seamlessly together, leveraging their unique strengths to deliver exceptional results. You’ll play a key role in driving agency growth through outstanding service, strong client retention, and identifying opportunities for strategic expansion. Acting as a critical liaison between your team, other Agency Leads, and the Executive team, you’ll ensure clear communication and alignment with agency-wide goals. We’re looking for a leader who thrives in a fast-paced environment, can navigate complex client needs, and understands the unique challenges and opportunities of the not-for-profit sector. This role is a 12 month fixed term contract (September 2025 - October 2026), reporting to the CEO. It can be based in Victoria, NSW, QLD or South Australia. What You Will Be Doing: Client Leadership & Delivery Lead strategic discovery and insight development across complex fundraising and digital accounts. Present fundraising strategies and project recommendations to senior stakeholders, boards, and cross-functional teams with clarity and confidence. Serve as the key point of contact for assigned high-value clients, building strong relationships grounded in trust, transparency, and strategic alignment. Ensure client partnerships are built on clearly defined goals, success metrics, and actionable priorities that deliver performance. Own client escalation, resolving challenges swiftly and ensuring positive outcomes. Oversee the delivery of strategic components of projects, offering hands-on support, mentoring, and quality assurance for team members. Translate data, sector trends, and client-specific insights into focused strategies and opportunities for growth. Commercial & Operational Leadership Manage team performance, workload, and resource planning to ensure efficient service delivery and profitable project outcomes. Track, forecast, and report on resource needs, revenue performance, and commercial risks, using data to drive decision-making. Ensure projects are delivered on time and within budget by anticipating challenges and proactively solving problems. Lead prioritisation and planning across client workstreams, balancing delivery needs, commercial targets, and team capacity. Collaborate with agency leadership to streamline operations, align processes, and support cross-team initiatives that improve delivery. People Leadership Build and lead a high-performing team that values collaboration, communication, and continuous learning. Develop team members through regular performance reviews, coaching, and by identifying skill development opportunities in partnership with Craft Leads. Identify succession planning needs, support recruitment, and contribute to team performance calibration. Champion cross-functional collaboration across the agency, ensuring your team contributes to ntegrity’s values-driven culture. Act as a mentor and coach for strategists and senior consultants, building sector expertise and strategic capability. What We Need You To Have: Demonstrated ability to lead agency teams and partner with not-for-profit organisations to deliver strategic, measurable outcomes. Deep knowledge of the not-for-profit sector, including fundraising trends, products, and performance benchmarks. Proven success navigating complex client relationships within an agency or consulting environment, confidently managing competing priorities and project complexity. Strong commercial acumen, including experience in resource planning, budgeting, and profitability oversight. Exceptional communication skills, with the ability to present complex ideas clearly to C-suite, boards, and cross-functional teams. Strong understanding of digital and fundraising tech stacks (e.g. CRM, CMS, marketing automation, analytics platforms). Confidence working with data, including building forecasts, dashboards, and models for performance, segmentation, and impact. Experience coaching teams, leading strategy workstreams, and uplifting organisational capability. This Role Won’t be a Good Fit If: You haven’t led agency teams and partnered with not-for-profit organisations to deliver strategic, measurable outcomes at scale. Your experience is more focused on executing campaign tactics than setting and guiding high-level strategic direction across teams. You’re uncomfortable leading cross-functional teams or lack experience coaching others to grow their craft and performance. You don’t feel confident guiding teams to use data to inform strategy, forecast performance, or evaluate impact. You find it challenging to oversee multiple complex clients or projects while maintaining a high standard of strategic delivery. You prefer working independently rather than fostering collaboration, alignment, and a strong team culture. You haven’t developed or led teams across a diverse mix of fundraising channels or donor engagement strategies. You struggle to lead through ambiguity and change, or find it difficult to provide clarity and direction in evolving contexts. Why ntegrity? You’ll help good grow. We’re Australia’s leading for-purpose agency. Our clients include The Salvation Army, Beyond Blue, Vision Australia, World Vision International… to name a few! No hustling for shady brands. Just work you can be proud of, for brands that do good. We are B Corp certified, a designation confirming we meet high standards of social and environmental performance, accountability, and transparency. You’ll get to eat challenges for breakfast. We’re ambitious and analytical. We revel in hard work, and we obsess over impact. When you solve problems for our clients, you change lives. You’ll love your teammates. We’re a little biased, but our team is pretty special. We’re honest, encouraging, and collaborative. We celebrate our work and each other. (And we have fun together outside of work!) You’ll love your clients. Our clients are nice! They’re some of the most amazing people doing the most incredible work. We show each other mutual respect and build partnerships that stand the test of time, with most of our client relationships spanning several years. You’ll have a stake in our growth—and we’ll have one in yours. We are growth-focused. The proof is in the numbers: 30% annual growth, very strong client retention. But we don’t just care about our growth; we’re invested in yours. You’ll co-create company strategy, and we’ll put real time and $$ into a personalised development plan so you can grow with us. You’ll be part of a team that cares about the whole you. We take mental health seriously. (We’ve been featured by Worksafe and beyond blue for it.) We work hard and go home – late nights and weekends are not the norm. We offer flexible work arrangements. And we take time to invest in each other. Ready to join the team? Apply now. ntegrity is an equal opportunity employer. We are committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people of all ages, abilities, cultures, genders, and backgrounds. We do not tolerate discrimination or harassment of any kind and provide equal employment opportunities to all employees and applicants regardless of race, colour, religion, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, neurodiversity, pregnancy, political opinion, national origin, or any other attribute protected under Australian law. This policy applies to all aspects of employment, including recruitment, hiring, placement, promotion, training, compensation, leave, and termination.
