Introduction Since 1887, Kambala has played a pivotal role in shaping the lives of girls, from their earliest years to their final exams and well beyond. As the top-ranked school in NSW to offer both HSC and International Baccalaureate pathways, we are fiercely proud to be a girls’ school that values an education specifically for girls. We are specialists in uplifting young women: every aspect of our teaching and learning is tailored for them, and every program for wellbeing, health development, leadership and learning caters to their specific needs. Our purpose is to instill unwavering courage and curiosity to educate young women of ambition, integrity and consequence. To us, every student is remarkable in the making. Description Role details: ICT Infrastructure Support Officer Permanent Full-Time, 8am to 4pm, with 1 day remote per week. Works throughout the year including school holidays (when we can offer more flexibility). Start date ASAP / negotiable. Reports to the ICT Infrastructure Manger in a wider team of 8. Key duties: Provide technical support for hardware, software, and operating systems across the school. Monitor, troubleshoot, and maintain servers, network devices, telephony, and end-user systems. Support infrastructure operations through configuration, deployment, testing, and documentation. Deploy and maintain Apple and Windows end-user devices, including patching and endpoint protection. Manage and secure cloud-based platforms including Google Workspace and Microsoft 365. Administer Windows Active Directory, including user accounts and group policy. Respond to technical issues through Helpdesk tickets, walk-ins, phone, and email. Develop scripts and automation tools to streamline IT tasks. Contribute to ICT projects and system improvements with minimal user disruption. Liaise with vendors for hardware and software support and issue resolution. Skills And Experiences The ideal candidate: Tertiary qualifications in ICT and/or industry certifications (e.g. MCSA, MTA, CCNA), or an equivalent combination of relevant education and work experience. Minimum 2 years’ experience in a Helpdesk or technical ICT role. Experience in a school (and with school-based information systems) or other educational institution would be highly regarded. Experience in MDM with Intune and Jamf Pro. Familiarity with server virtualisation platforms, switch and firewall configuration, wireless networking, and VoIP systems. Quick to learn new systems and technologies through self-training and on-the-job experience. Proven problem-solving and troubleshooting skills with a calm, patient, and resilient approach. Strong internal customer service skills with an ability to 'translate' for non-technical stakeholders. Organised and self-motivated. Personable with a good sense of humour. A confident and communicative team player who makes a positive contribution to the life and culture of Kambala. We offer: A strong sense of community in a for-purpose context. A diverse and inclusive work environment where everyone is free to be their genuine and authentic self. A beautiful harbourside location, easily accessible to Edgecliff station via staff shuttle bus. Onsite carparking or unmetered local street parking. Daily hot & cold lunch menu at a nominal fee. An array of internal and external professional development opportunities, including extensive on-the-job learning via our senior ICT staff. Access to pool, gym, and other school facilities. If you are passionate about working for a values-driven organisation and excited at the prospect of continuing your career journey at one of Australia's preeminent independent girls' schools, we look forward to receiving your application directly via this platform. Please include an updated CV and a brief covering note that speaks to: Your annual base salary expectations, excluding super. Your earliest possible commencement date. Learn more about our School and visit us on LinkedIn Interviewing will commence ASAP, so if you are interested in this role, please apply as a priority. Please only apply if you have full, unrestricted long-term Australian working rights. Please note only shortlisted applicants will be contacted. Unsolicited CVs submitted via agencies will not be accepted. In accordance with Child Protection legislation, all employees of Kambala must maintain a valid Working With Children Check. Through implementing the NSW Child Safe Standards, Kambala commits to the development of work systems, practices, policies, and procedures that promote child protection, safety, and wellbeing within our school.
