Job Description Our client is delivering major ICT initiatives to support a large-scale, agile environment focused on improving outcomes for individuals across Australia. These programs aim to provide innovative, fit-for-purpose digital solutions that enhance service delivery and operational efficiency. The team is guided by values that prioritise people, collaboration, continuous improvement, and integrity—fostering a culture focused on quality outcomes and doing the right thing. About the role/ Experience required: Within this environment, the Test Manager plays a pivotal role in managing the end-to-end defect lifecycle across a complex Salesforce ecosystem, supporting up to 10 agile squads. This role ensures defects are triaged efficiently, resolved promptly, and reported transparently. The ideal candidate brings strong technical expertise and leadership to foster a culture of quality, accountability, and continuous improvement. Key duties and responsibilities Defect Management & Triage Oversee the entire defect management lifecycle across multiple Agile squads, from identification through to resolution and closure. Facilitate daily defect triage meetings with developers, testers, product owners, and stakeholders to prioritise and assign defects based on impact and severity. Cross-Squad Coordination Act as a central point of contact for all defect-related communication across 10 Agile squads and system integrators. Escalate critical or blocking defects to program leadership and contribute to Go/No-Go readiness discussions. Tooling & Reporting Leverage Jira and Xray to manage defect workflow, maintain real-time visibility, and generate dashboards for stakeholders. Ensure traceability between defects, test cases, and user stories in Xray. Leadership & Governance Champion a "fix it right the first time" mindset among development teams. Guide squads on best practices for defect prevention, test coverage improvement, and quality gates during sprints. The successful candidate has experience with: 5 years in defect/test management roles within large Agile programs Deep experience with Salesforce platforms (Service Cloud, Experience Cloud, or equivalent) and advanced expertise in Jira and Xray, including dashboards, filters, traceability, and workflow design Strong understanding of defect metrics (severity, priority, fix rate, reopen rate) and their implications on delivery risk and familiarity with SIT, UAT, and production warranty cycles in large-scale digital transformations Proven ability to lead defect governance forums, driving collaborative problem solving under pressure Excellent stakeholder engagement and communication skills, able to influence developers, BAs, POs, and executives Structured thinker with strong problem-solving skills and attention to detail, ability to remain calm and decisive in fast-paced and high-pressure delivery environments and committed to building a quality-first culture with a strong sense of accountability Desirable: ISTQB Foundation or Advanced Level Certification Experience working in Government or Disability/Health-related sectors. Familiarity with CI/CD environments and integration testing strategies What is on offer: Long term opportunity with a strong team Location: This role is based in Canberra ACT Contract terms: 12 month contract 12 month extension Security Requirements: Candidates require Australian citizenship along with an active Baseline or higher clearance . Candidates will need to be willing to undergo pre-employment checks which may include, ID and work rights, security clearance verification, and any other client requested checks. Why partner with Whizdom? We’re Whizdom. We view you as an extension of our strong, dependable brand and have differentiators which really are different! The Whizdom way: We pay our contractors same day you submit your timesheet! We are Level 3, DISP certified and have signed the Veteran Employment Commitment and been awarded the highest level of compliance to this important initiative, proactively assisting veterans transitioning from the forces to civilian roles. We’ve been lucky enough to win industry awards for our high level of process compliance and are ISO 9001 certified. We value diversity and welcome applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. Our team of talented people are passionate about your experience, doing the right thing always, with a focus on your long-term career goals. We even give you a best in industry merch pack! Even if this role isn’t the exact fit for you, we would love a chat, contact us to find out more! How to Apply: Please upload your most up-to-date resume to apply. Please note you will need to provide further written responses to complete your application. We will be in touch with further instructions for suitably skilled candidates. Applications open until COB Wed 6 August 2025 - Contact 0480 002 453 to have a confidential discussion with Connie or email connieb@whizdom.com.au for any further information.
