The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience. Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you Compliance Manager - Superannuation Location : Brisbane / Sydney Description This is an exciting role for the successful candidate to take the next step in their career and help shape a growing superannuation business. Job specification Conduct incident management and complaint management process, including the identification, logging in relevant databases, root cause analysis, document proposed Remediation plans for internal and external approval and relevant correspondence following through to resolution Maintain incident management and complaint management procedures and protocols to ensure effective handling, incorporating any improvements to ensure efficiency and effectiveness Communicate with complainants to provide updates and resolve issues satisfactorily Ensure compliance with relevant legislation and regulatory requirements, including those specific to the superannuation industry Submit regular reports on incidents and complaints, including analysis and recommendations for improvements, including identifying and reporting any systemic incidents and complaints Work as a team to ensure incidents and complaints are managed within agreed service levels Skills Required: RG146 General Advice in Superannuation Previous experience working in the Superannuation Industry in fund administration for 5 years Strong understanding of Financial Services Industry, with knowledge of key legislation and regulatory environment Excellent interpersonal skills Well-developed PC skills eg. Word, Excel, Outlook with speed and accuracy What you will get in return: A genuinely unique opportunity to be part of an expanding large global business; Competitive remuneration commensurate with skills and experience; Training and development opportunities Additional information: We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences. We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet. For more information on our commitment to Corporate Social Responsibility (CSR) please https://www.apexgroup.com/corporate-social-responsibility/ “Personal data provided by job applicant(s) will be used for recruitment purposes only and will be treated strictly confidential. Such personal data can be accessed by different Apex stakeholders within and out of country for the consideration of the job application hereunder. Application made by the job applicant(s) constitutes the irrevocable consent of the job applicant for her/his personal data to be used by Apex stakeholders within or outside country for the purpose of this recruitment.” Disclaimer : Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.
