Senior Compliance Coordinator – Consumer Protection, Compliance & Investigations team, Fair Trading Grade: Clerk Grade 9/10 Salary range: $129,464 – $142,665 superannuation and leave loading Duration: Temporary Employment Opportunity up to June 2026. Location: Parramatta or suitable regional location, subject to office capacity. Office attendance required 2 –3 days per week. About the team An opportunity exists within NSW Fair Trading’s Operations Division, Consumer Protection Investigation Unit (CPIU), for a professional senior investigator who will act in the role of Compliance Coordinator. The primary role of CPIU is to protect and reduce the risk of financial detriment or harm to NSW consumers. The unit is responsible for the investigation of consumer complaints, education of traders and businesses, and the promotion of a fair marketplace for consumers and traders by maximising traders' compliance with regulatory requirements. Your day-to-day The Compliance Coordinator leads and manages the day to day operations of several teams of investigators within the CPIU. It is a results-driven role focused on prioritising and delegating work within the team while providing guidance and critical review to ensure regulatory objectives are achieved efficiently. Key responsibilities will include the management of several small teams of Investigators, oversight and coordination of compliance programs, reviewing, assessing and allocating reactive investigations, in an efficient and effective manner and in accordance with the legislative requirements along with departmental policies and procedures. To be successful in this role you will need to demonstrate the following: Experience in the conduct of compliance inspections and resulting investigations. Have a thorough knowledge of best practice investigation policies and procedures, the rules of evidence, preparation of briefs of evidence, and court processes. Possess high level analytical, organisational and communication skills. Excellent communication and written skills. Experience with interpreting and applying multiple pieces of legislation various. Be able to manage competing priorities and make sound decisions. Demonstrated experience in leading a team. Pre-Requisites Certificate IV in Government (Investigations) or preparedness to undertake an identical or similar employer-sponsored program. Demonstrated knowledge of formal conduct of investigations, evidence gathering and review process. Demonstrated ability to manage staff, and assist them to obtain optimum results from their teams Current NSW driver’s licence and ability and willingness to travel throughout the state when required. What we need from you Please submit your resume of no more than 5 pages, including a cover letter of no more than 2 pages, sharing your motivation for applying for the position and demonstrating your capability and relevant skills. Salary Grade 9/10, with the base salary for this role starting at $125,693 base plus superannuation Click Here to access the Role Description . For enquiries relating to recruitment please contact Gabriella Schulzer via gabriella.schulzer@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Monday 4th August 2025 [9.59am] Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here . We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact gabriella.schulzer@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process
