Welcome to W Cosmetics, your gateway to a world of beauty! Our mission is to offer beauty seekers of all ages, genders, and backgrounds a one-stop-shop experience in our Beauty Wonderland. We pride ourselves on curating a diverse range of the most unique and sought-after products from the global beauty industry, with a special focus on the latest trends from Japanese and Korean cosmetics. W Cosmetics is looking for an experienced retail leader to lead the team for our thriving Mount Gravatt store! Key Responsibilities: · Ensure the smooth and efficient daily operation of the store. · Engage and motivate staff to achieve KPIs while delivering exceptional customer care. · Develop and implement merchandising strategies and updates. · Coach and mentor your staff on customer service standards and product knowledge. · Address customer complaints or inquiries, documenting and reporting issues to HQ. · Recruit, select, onboard, and train employees while conducting performance appraisals and implementing performance improvement plans as needed. · Maintain up-to-date staff documentation and performance reviews. · Manage the weekly roster and oversee fortnightly payroll timesheets. · Prepare and submit weekly and monthly reports and analyses to senior management. · Oversee inventory management, forecast sales trends and plan upcoming promotions by determining required stock quantities. · Ensure all operational and merchandising standards are being upheld. · Uphold visual merchandising standard and implement VMD (visual merchandise delivery), to ensure all products and presented in the correct Visual Merchandising Standards. · Regularly tour the sales floor, engaging with staff and customers to identify and resolve immediate issues. · Liaise with third-party suppliers and shopping centre management. The ideal candidate will have: · Proven experience in retail management. · Strong leadership skills with the ability to motivate, inspire and develop a team. · Ability to drive sales and meet performance targets. · Ability to manage and resolve customer complaints or issues effectively. · Excellent communication and interpersonal skills. · A focus on the delivery of a luxurious client experience and quality customer service. · A high degree of professionalism and maturity in all aspects of your duties. · Outstanding personnel image and presentation standards in line with W Cosmetics guidelines. Why Join Us? · Be part of a growing brand with a significant influence in the Australian beauty market. · Work in an exciting and innovative environment where your passion for beauty is celebrated. · Opportunities for professional development and career advancement. · Employee discount on our range of beauty products. · Performance-based store commission available. If you're ready to embark on a journey with us and help bring the best of global beauty to our customers, apply today! Job Type: Full-time Pay: $70,000.00 per year Benefits: Employee discount Schedule: Afternoon shift Morning shift Rotating roster Shift work Weekend availability Supplementary Pay: Commission Overtime pay Penalty rates Experience: Leadership: 1 year (Preferred) Retail management: 1 year (Preferred) Work Authorisation: Australia (Required) Work Location: In person
