JOB DESCRIPTION: At House of CB, our Sales Associates are empowered, dedicated and responsible for providing a high standard of customer service and an unforgettable shopping experience. Whether it be on the sales floor, in the fitting room or at our till point - our Sales Associates will work together as a team to contribute towards the sales and profit in the store. Customer Experience: • Create a positive, welcoming, and personalised shopping experience through assisting customers at all touchpoints to deliver an exceptional level of customer service and satisfaction. • Maintain excellent brand, product and promotional knowledge to actively advise and inspire customers about our garments and exceed their expectations. Sales & Profit: • Consistently achieve and exceed daily and weekly sales targets. • Maintain good knowledge of store KPI’s. Visual & Merchandising: • Maintain presentation standards and ensure the store always reflects HOCB visual guidelines. • Assist with replenishment, delivery and organisation tasks. People & Culture: • Work as part of an inclusive and diverse team to collectively support the needs of customers and the Company. • Positively represent HOCB through promoting a dedicated and luxurious environment. • Follow health and safety routines to maintain the overall safety and well-being of our customers and colleagues. WHAT WE ARE LOOKING FOR: • 1 years retail experience in a fast-paced environment • Dedicated to providing outstanding customer service • Flexibility in working hours with weekend availability • Holds initiative and works with a sense of urgency WHAT WE OFFER Brand discount Monthly bonus for eligible employees Employee development programme
