With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty. The Cloud Solution Architecture role involves gathering customer insights, mapping architecture, and proposing digital transformation solutions based on Microsoft technologies. The role requires coaching team members to focus on customer experience through efficient delivery, driving adherence to Microsoft standards and recommended practices, and providing a holistic perspective of customer challenges and competitor architectures. The role is within the CSA Global Delivery team. It is a centralized group consisting of both full-time employees (FTEs) and Vendor CSAs dedicated to enhancing the customer's experience with Microsoft as they transition to hybrid/public cloud solutions. We achieve this by offering our customers value through adaptable and efficient delivery methods, all underpinned by standardized processes. This role requires prior experience on On-prem Security such as Active Directory, Windows Server Security, Microsoft Endpoint Configuration Management. Experience on Azure Arc is a plus. This role will require security clearance (which can be sponsored by Microsoft. This role is flexible in that you can work up to 50% from home. Responsibilities Customer Centricity Gather customer/partner feedback and map solutions to business outcomes; represent customer needs to internal teams. Guide team members to deliver a seamless customer experience and define success criteria, address dissatisfaction proactively. Listen actively, challenge customer direction when needed, and present alternative solutions. Business Impact Build strong customer relationships to identify and resolve technical blockers, accelerating solution adoption. Use knowledge of Microsoft and competitor offerings to identify growth opportunities and drive increased usage. Lead architecture design and technical optimization to ensure resilient, high-performing deployments. Understand industry trends and competitor solutions to position Microsoft’s strengths. Technical Leadership Act as CSA Pod Lead: drive team planning, manage customer relationships, and oversee team capacity and development. Develop and follow a technical learning plan; mentor and support less experienced colleagues. Share technical insights with internal and external communities; participate in industry events and share learnings. Generate and share ideas for improving intellectual property, technologies, and processes; identify and address gaps. Minimum required qualifications Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8 years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting; OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6 years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting; Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications). Experience on On-prem Security such as Active Directory, Windows Server Security, Microsoft Endpoint Configuration Management. This position requires verification of Australian Citizenship due to citizenship-based legal restrictions. Specifically, this position supports Australian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport. Important key criteria: Should have potential to scale as CSA Pod Lead with ability to lead planning and delivery of vendor Pod team by engaging account team • Manage customer relationship by conducting monthly engagement reviews and assuring quality and be accountable for capacity planning, hiring, skilling and utilization of Pod members.Additional details. CES GCS CSAGD cloudsolutionarchitect. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form . Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
