• Tertiary qualifications in Business, English or its equivalent. • 3-5 years proven experience of program management within a customer solution oriented environment. • Experience within the travel industry will be highly regarded. • Demonstrated ability to both think and act strategically. • Strong influencing skills to enable motivation of direct and indirect teams across multiple geographic locations. • Moderate amount of international travel is required. • English fluent\: written and oral. • Abilities to deal within a multicultural environment. • Outstanding written and verbal English communication skills. • Highly developed presentation skills. • Word, Excel, PowerPoint. • Strong negotiation and problem solving skills. Global Program Manager Responsible for management of all aspects of the client account. Job Description • Responsible for management of multi-national business travel agreement with clients; monitor scope creep, contract renewal dates, financial triggers etc. • Conducts regular diagnostic of each client’s travel program to assess the maturity of the client’s program and identify areas of opportunity for improvement. • Develops and executes a regional travel management business plan by client detailing objectives, strategies, and measurable goals. • Gains consistency in the delivery of program management products and services to clients in all countries in the region, with a focus on efficient and cost effective practices. • Responsible for client retention. • Identifies incremental business opportunities within existing client portfolio, realizing increased value for client and revenue for CWT. • Represents the clients within CWT, communicating with the key departments of CWT on matters of delivery required, as part of the client agreement. • In cooperation with the respective national sales and program management teams, actively works to secure and implement CWT in any regional countries where CWT is not the incumbent. • Provides, in a format agreed with the client, formal analysis, commentary and recommendations on client’s regional travel expenditure using the Management Information tools provided by CWT. • Develops and maintains multi-level client relationships. • Participates in regional / global re-bids as required. • Engages in production of consolidated client financials. • Provides input and support for regional airline negotiations and hotel programs. • Monitors client profitability levels and address profitability improvement when necessary. • Controls the program management budget as set for the identified client portfolio.
