Job Summary: Provide payroll and finance consulting and customer care services to support Bus Operators’ compliance to complex Enterprise Bargaining Agreements (EBA) and industry regulations for our client base predominantly in Australia and New Zealand. Job Description: Why Trapeze? Trapeze Group is a global public transport technology leader. We partner with transport authorities and operator organisations to solve challenges, save money, and improve the experience of the millions of people that travel with our customers every day. The ANZ arm of our global business is headquartered in Brisbane, where the team have cultivated an exciting and supportive work environment, with a huge emphasis on employee engagement. Our parent company Constellation Software has more than 125,000 customers in over 100 countries, is listed on the Canadian stock exchange and since its IPO in 2006 has annually grown at an average of 37% - a faster growth rate than Amazon or Apple. About the Role As Payroll Consultant , you’ll provide payroll and finance consulting and customer care services to support Bus Operators’ compliance to complex enterprise Bargaining Agreements (EBA) and industry regulations for our client base predominantly in Australia and New Zealand. You’ll have the opportunity to: Apply payroll best practice to the implementation of the payroll system, specifically regarding EBA reviews. Translate clients’ interpretations of complex EBAs for system configuration. Manage and deliver resolution of customer requirements and help requests, during implementations and operations, building and maintaining high levels of customer satisfaction in the process. Interpret modern awards, enterprise agreements and other conditions of employment for clients going through the implementation process. Design, document and deliver EBA interpretation and setup. Perform Internal Acceptance Testing of new functionality, new configurations & software releases. Assist with troubleshooting and client queries and coordinate with internal teams for successful delivery. Triage and solve customer support tickets. Identify & quote professional services to offer additional value to customers. Contribute to ongoing improvement of the system and our processes so we proactively meet customer needs. Contribute to the success of our Learning and Development capability through proactive knowledge transfer. What you’ll bring to the role: A comprehensive understanding of Australia & New Zealand labour legislation. CPA qualifications, or equivalent. An understanding of payroll software configurations. A strong customer service mindset focused on understanding and addressing customer needs. Analytical and problem-solving skills to address complex EBA and payroll-related issues effectively. A high level of organisational skill with the ability to manage multiple client projects or queries simultaneously. Questions? If you feel excited by the opportunity to join a rapidly scaling global business, please apply now or get in touch at jobstrapezegroup.com.au. We'd love to hear from you. Trapeze Group is committed to creating a culture that values inclusion and diversity. We strongly encourage Aboriginal and Torres Strait Islander peoples, people with disability, mature aged workers, and people from culturally and linguistically diverse backgrounds to submit their application. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, family or career responsibilities, or veteran status. Please note: Only applicants with Australian working rights will be considered for this role. You will need to successfully pass an Australian National Police Check if you are successful. Worker Type: Regular Number of Openings Available: 1
