Job Description Create your best future at Westpac as a Team Member What’s the role? Mortgage Operations is a key part of our Group Operations team and is responsible for bringing our Group vision to life by building a team of the best home loan experts focused on delivering ‘magic’ moments for our customers, business partners and each other. As a Team Member in Progress Payments team, you will be responsible for handling Inbound and Outbound calls from our customers regarding their loan application for construction of homes once the unconditional loan offer has been accepted and signed by the Customer. You will be a key Member of the Mortgage Services Team within the Group Operations; and your role is paramount to helping contribute to the delivery of Westpac’s vision. This is achieved through managing and meeting our customer’s building loan needs, ensuring seamless processing and helping our customers to get into their homes. What do I need? Demonstrated experience in a customer-centric role Excellent written and verbal communication skillsStrong attention to detail, ability to verify documentation details with accuracyExperience working in a busy, fast-paced environmentAbility to learn new systems and process in a timely mannerBanking/finance services knowledge and experience desirable but not essentialActive listening and empathy to understand the customer/client needs Why join us? We’re obsessed with becoming our customers' 1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that: Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. Tailored learning and development opportunities to help your grow your career within the bank. Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives. Create your future today To get started, simply click on the APPLY or APPLY NOW button We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community. If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website .
