DUTY MANAGER | RYDALMERE TAVERN About Us: We are on the journey to become the most iconic hospitality group in the world led by phenomenal people. At Rydalmere Tavern, we're undergoing major renovations to unveil a world-class gaming room—and we're looking for an experienced Duty Manager to join our vibrant team. About the Opportunity: We are seeking a dedicated Duty Manager with a minimum of 2 years' experience in high-end gaming operations. This role requires someone with a proven track record of exceptional customer service, especially in gaming environments. You'll oversee gaming operations, ensuring compliance with all policies while delivering exceptional experiences to our customers. As the Duty Manager, you will play a pivotal role in leading the team within our venue. Responsibilities include: Oversee day-to-day operations of the venue including the gaming room, ensuring a smooth and exceptional experience for patrons. Supervise the opening and closing procedures of the venue, including cash handling processes and security protocols. Monitor gaming equipment functionality, promptly reporting any maintenance or technical issues for resolution. Manage gaming room operations, including monitoring game play, resolving customer queries, and handling any issues that may arise. Ensure compliance with gaming regulations and company policies to maintain a secure and responsible gaming environment. About You: Current NSW RSA/RCG/ARCG is a mandatory requirement. Only applicants with current competency cards will be considered. Minimum 2 years' experience as a Duty Manager/Gaming Manager within high volume gaming operations venues. Demonstrated leadership skills with the ability to motivate and manage by working as a team. Flexibility to work a roster that includes weekends, nights, and public holidays. The ability to remain calm under pressure and foster a collaborative and productive team environment. Strong problem-solving skills, adaptability, and the ability to think on your feet. Exceptional organisational skills and a commitment to maintaining consistency in service. Perks & Benefits: Join a highly engaged team and vibrant culture. Enjoy staff discounts across all our venues. Opportunities for personal and professional growth. If you are passionate about delivering exceptional experiences and thrive in a lively environment, we encourage you to apply for the Duty Manager position at Rydalmere Tavern.
