Retail Supervisor | Lifeline | Cleveland Employment Term: Full-time, Permanent Location: Cleveland Remuneration: $29.27 p/hr Super NFP Salary Packaging (save tax and increase your take home pay) commission program for high performers. Make a meaningful difference with Lifeline We’re looking for someone who wants to make the world a little better through small moments that leave big impacts. To build meaningful relationships and make a difference in the lives of others. As a Retail Supervisor , you’ll be encouraged to grow, develop and feel empowered, contributing to the meaningful work of Queensland’s leading charity retail brand . Everyday our 120 stores across Queensland sell donated goods, giving pre-loved items a second life and bringing in profit to support our Crisis Support Line and suicide prevention services. Let’s make a meaningful difference, together. Your part in our Lifeline team Along with your passion for your local community and leading a store that provides great customer service, you will: Demonstrate a passion for Lifeline and its purpose, promoting its service and value to the community through personal actions, behaviours, practices and outcomes Manage all aspects of a retail operation and delegate responsibilities where appropriate to ensure sound business practices are adhered to and sales targets are achieved Work with staff and volunteers to review and monitor pricing, visual merchandising, promotional events and selling techniques to ensure that profitability is maintained and improved Maintain effective communication channels within the direct team, regional support functions and external stakeholders and provide assistance to team members in handling customer complaints/enquiries Identify issues and opportunities based on selling and customer feedback Set objectives and prioritise tasks, ensuring objectives are tied to the overall business strategy Coach and develop direct reports daily, ensuring development goals are linked to business objectives and improved performance What makes a difference for us To be successful for this role you will need to be/have: Be passionate about Lifeline and be able to articulate its purpose Demonstrated experience in retail management (or hospitality management with a background in retail), including experience in coaching and mentoring people Ability to deliver a high level of customer service and exceed customer expectations Demonstrate enthusiasm and eagerness to learn the fundamentals of all store roles, including but not limited to customer service, visual presentation, online marketing and stock control Create a values driven, diverse and safe employment environment that attracts, engages and retains skilled employees and volunteers Communicate promotional event information to maximise results Identify issues and opportunities based on trends and customer feedback Setting and exceeding priorities to meet daily deadlines; developing plans to meet short-term objectives Strong problem solving and influencing skills Ability to use retail business systems, POS and Microsoft Office What makes a difference for you? At UnitingCare we are leaders in crisis response, the protection of vulnerable children, financial resilience and family wellbeing. Our Family and Child Services team work passionately across Queensland to make a meaningful difference in people’s lives. Flexible work arrangements to support work-life balance Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others Eligible employees are entitled to 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme; for eligible employees. Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events Career development opportunities to challenge yourself, grow and make a meaningful difference We’d love you to be part of our UnitingCare family Our Family and Disability Services team are passionate about their work with parents to ensure children remain safe in the home and parents have the skills, resilience and capability to effectively parent and meet their children’s developmental, educational, health and well-being needs. We also provide targeted services to men who are seeking to change their behaviour. Child safe, Child friendly UnitingCare is committed to being a Child Safe, Child Friendly organisation and will: provide welcoming, safe & nurturing services for children implement measures to prevent child abuse and neglect within our services appropriately and immediately address child abuse and neglect if it does occur Diversity & Inclusion Our approach is simple – everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position. Safe workplace We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.
