Description About us Carpentaria is a not-for-profit organisation providing disability and therapy services for children, adolescents and adults in the Northern Territory. We deliver innovative and flexible services to empower people to thrive and live a great life, and we are committed to a philosophy that respects the rights of individuals to make informed choices about their lives. About the role The QSR officer provides critical administration and data management support to the QSR team and manager. The role focuses on collating, organising, and reporting data related to quality, safeguarding, and compliance. It plays a key role in ensuring that reporting to the NDIS Commission is accurate and timely while supporting the smooth operation of quality improvement, compliance and safeguarding activities across the organisation. Responsibilities include: Provide day to day administration support to the QSR team, including scheduling meetings, preparing agendas, taking minutes, and tracking action items. Assist in the preparation of reports, presentation, and other documentation required internal and external stakeholders. Maintain and organise records of audits, compliance documentation, and safeguarding reports in an efficient and accessible manner. Provide assistance with support and development of QSR client record management systems. Daily review of incidents Weekly and monthly monitoring/reporting of restrictive practices to NDIS commission Collect, organise, and analyse data on quality and safeguarding activities, incidents, and compliance audits. Prepare and submit reports to the NDIS Commission, ensuring that all data is accurate, up to date, meets regulatory deadlines. Maintain QSR registries Assist in generating data-driven insights for the QSR manager and QSR team to support quality improvement initiatives. Ensure compliance with internal and external regulatory requirements by maintaining accurate records and preparing reports as required. Work closely with the QSR manager to monitor and update safeguarding reports, ensuring appropriate data management and follow-up actions. Support the QSR team in coordinating and documenting quality audits, action plans, and safeguarding initiatives. Liaise with other departments and teams to ensure data accuracy and consistency across the organisation. Assist in the implementation of quality improvement and safeguarding projects by managing timelines and follow-ups. About you We are looking for someone with strong administrative skills, high-level attention to detail, particularly in preparing and reviewing reports, excellent organisational and time-management skills, with the ability to prioritise tasks and meet deadlines, strong communication skills, both written and verbal, with ability to interact with a variety of stakeholders. As well as, proficient computer skills, with experience using Microsoft Office and other systems and databases and ability to quickly learn new systems You will also need to hold (or have the ability to obtain) a current Ochre Card, Criminal History Check, NDIS Worker Screening Clearance, First Aid certificate and an NT Drivers Licence. Why work with us? We provide a positive work environment that encourages and promotes work/life balance, a sense of humour and having fun. In this role you will work with an awesome team who will encourage and inspire you to develop and progress your skills and career, whilst supporting Territorians with disabilities to live their best life. We value our teams, and our employees enjoy a range of benefits including: Salary packaging available (equivalent of up to $6,400 additional salary) 5 weeks annual leave 17.5% leave loading Ongoing professional development and career progression opportunities Access to employee discounts and wellness benefits Access to free confidential counselling and support via our Employee Assistance Program (EAP) On-site café and free on-site parking at Harry’s Place Work satisfaction - love what you do and why you do it! How to apply To apply, please submit your resume and a one-page cover letter outlining your skills and experience and why you think you will be a great fit for our team. We are committed to creating a workplace culture that embraces diversity, equity and fairness, and is safe, inclusive, and collaborative. We welcome and encourage applications from people of all abilities, the LGBTQI community, and Aboriginal and Torres Strait Islander people. For further information about this rewarding role, please contact People and Learning, on 08 8920 9400 E: hr@carpentaria.org.au
