Job Description: About the Role The Return-to-Work Specialist manages the interventions required to ensure high risk cases achieve the best possible recovery and return to work outcomes. Working closely with case managers, the RTW Specialist will apply their advanced injury and return to work management skills, together with exceptional stakeholder management skills, to achieve optimal outcomes. To be successful in this role you will have: The ability to gather information from a range of stakeholders to develop effective case management strategies Experience in preparing and attending claims reviews and clinical case conferences to effectively facilitate outcomes Well-developed problem solving and decision-making skills High attention to detail Advanced organisational and planning skills Strong written and verbal communication skills Resilience and perseverance Strong customer service ethic Negotiation and influencing skills Initiative and an innovative approach to case management Required Expertise At least two years' claims management experience in the Victorian workers’ compensation scheme, ideally in return-to-work case management Knowledge of medical and paramedical terminology and procedures, including the forms of treatment applicable to injuries Strong working knowledge of the Accident Compensation Act 1985 and associated regulations Ability and desire to work in a team environment. Flexibility and ability to adapt to change Intermediate to advanced knowledge of ACCtion and Novus About DXC DXC Claims Management has been specialising in workers’ compensation claims management for over 16 years, and we have an impressive track record of excellence in service delivery and innovation. We aim to return people to work and health as quickly and effectively as possible. By providing the right services at the right time, DXC gives employers the confidence they comply with legal and regulatory requirements and injured workers the confidence they are being well cared for. DXC Claims Management is part of the DXC Technology group of companies, the world’s leading independent, end-to-end, next-generation IT services company. DXC employs 155,000 staff globally, of which over 5,000 are insurance practitioners. We work with our customers to build a culture of performance and integrity.to facilitate and support medical management and return to work activities. Your working environment Our ‘people first’ mindset comes to life offering the ultimate in working flexibility. We take a virtual first approach and our teams are spread across multiple geographies delivering a broad range of customer projects, which means we can tailor working arrangements that work for our people. No matter where you are located, you’ll never feel alone and will always be supported with our diverse range of employee interest and social support groups. Whatever your passion, you will be amongst friends – from PetsofDXC to photography, cycling or cooking groups, or, we welcome you to make your mark and start your own group. Our culture and benefits DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. WeAreDXC As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. We are an equal opportunity employer DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .
