Airport Development Group (ADG) owns and manages diverse infrastructure assets across the Northern Territory including airports, hotels, aviation, and commercial buildings. Investing, developing, and managing long term infrastructure to grow the Territory and Northern Australia. ADG is entering an exciting period of growth, this is a unique opportunity for you to join us as we are embracing change and preparing for the bright future for our organisation. We have an exciting opportunity for a Parking and Ground Transport Manager to join our team in Darwin. You will maximise the capital value and net income from the car parking and ground transport assets owned by Airport Development Group (ADG) at Darwin, Alice Springs and Tennant Creek Airports. Key responsibilities: Successfully manage the procurement process for a 3rd party parking operator to operate the car parking assets. Act as project sponsor and work with the 3rd party car parking operator and the project management team to seamlessly execute capital upgrades to the car parking assets. Develop standards and KPI’s, including customer experience, operational efficiency and health and safety for 3rd party car parking and ground transport operators. Effectively manage the contract for the 3rd party car parking and ground transport operator against agreed KPIs to ensure that an agreed level of service is achieved. Build strong business relationships with B2B customers and stakeholders to maintain ADG’s business reputation. Ensure commercially negotiated outcomes are properly documented and administered based on legal advice and within ADG’s delegations. Develop transport links and partnerships with transport providers to ensure connectivity and accessibility for the airport’s local and wider catchment area. Ensure equitable access for transport providers; fulfill our compliance and regulatory obligations. Ensure all ground transport credit card processing meets and adheres to the Payment Card Industry Data Security Standard (PCI DSS) Compliance. Prepare an annual asset strategy for the car parking and ground transport assets with the objective of maximizing the capital value and net operating income performance. Undertake a SWOT analysis of the car parking assets. Assess and review data trends impacting net operating income. Benchmark performance of the assets against other airports of a similar complexity and PAX volumes. Monitor industry trends in car parking and ground transport to ensure that the level of service provision is in line with or exceeds industry trends. Identify required capital upgrades, prioritise those capital upgrades and maintain a lifecycle capital expenditure forecast for the car parking assets. Forecast future revenue and operating expenses and take measures to maximise net operating income over the life of the asset strategy. Develop new (or augment existing) public parking products to suit the needs of existing or future customers. Develop, monitor and be accountable for delivering actual performance against financial budgets, capital budget and business plan. Develop and implement a marketing plan to appropriately promote public parking products. Build public parking revenue through both drive-up and online booking channels by managing & improving the booking processes & customer interactions. Continually measure the effectiveness of marketing initiatives in generating greater public parking modal share and revenue. Identify and implement a best-in-class data warehouse / analysis package to enable the live monitoring of the car parking assets. Gain customer insights that increase the value of ground transport and public parking for our customers as well as ADG. As a manager you will lead and contribute to our core values. Support, mentor, and develop staff who work with you so they in turn develop and grow as valued employees. Work collaboratively with the Terminal, Facilities and Project Management teams to achieve the primary objectives of the role. Identify, assess, and manage risk through application of ADG Risk Management Framework. Promote sustainable and safety conscious culture by ensuring environmental and safety risks are identified, assessed, and treated. Selection Criteria Demonstrated experience in developing asset strategies for car parking and ground transport assets across multiple locations. Experience in the asset and contract management of car parking and ground transport assets across multiple states. Proven experience in the effective procurement and management of 3rd party parking operators across multiple locations. Demonstrated experience in analysis of data. Proven people management skills. Experience in marketing, market research, and/or customer insights. Demonstrated high level conceptual thinking, creativity and analytical skills. Well-developed oral and written communication skills. A high level of computer literacy especially MS office applications. Proven negotiation skills, and proven ability to develop effective partnerships. Tertiary qualifications in business, commerce or marketing (or similar) discipline. Eligible to hold an Aviation Security Identification Card and pass an Australian Federal Police Check. Why ADG? Health and wellbeing program Discounts on Food and Beverage outlets and Darwin Airport Resort accommodation Free Airport Parking at Darwin International Airport 24/7 365 days Salary Sacrificing options (novated lease and superannuation) Continual learning opportunities Additional leave for eligible employees Join Us & Make an Impact! At ADG we embrace equality, diversity and inclusion. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, and individuals from culturally diverse backgrounds. Join a forward-thinking team where your expertise will make a real impact. If you're a self-motivated professional with a passion for Aviation Safety and Standards, we’d love to hear from you.
