This is a Technical Support Representative, In-Store role with Doordash based in Melbourne, VIC, AU Doordash Role Seniority - junior More about the Technical Support Representative, In-Store role at Doordash About the Team The Technical Support Team at SevenRooms is part of DoorDash’s broader Customer Experience and Support Ops organization. We partner directly with hospitality operators around the world to deliver best-in-class customer support. Our mission is to ensure that when things go wrong—or when guidance is needed—there’s always someone knowledgeable, strategic, and empathetic ready to help. Whether it's troubleshooting technical issues, advising on product setup, or driving value from our platform, we work across chat, email, and phone to create seamless and impactful experiences. Ultimately, we’re here to ensure our merchants succeed while supporting a fast, reliable, and efficient support operation across a 24/7 model. Multiple Full-time Hourly Shifts Available. At least one weekend day availability is a must. About the Role In this role, you’ll work directly with hospitality operators across the globe to troubleshoot issues, instruct and teach product functionality, and strategize to maximize our customers’ Return of Investment. This role is imperative in advancing our mission to provide world class customer support to our clients. You’re excited about this opportunity because you will… Support Customers via Email, Phone and Chat. Promptly respond to customer inquiries through email and phone, resolving issues efficiently and with care. Provide Strategic Solutions. Help customers get the most out of the platform by delivering thoughtful, prescriptive setups tailored to their goals, showing both technical knowledge and strategic insight. Master the SevenRooms Platform . Build and maintain deep knowledge of the SevenRooms platform - both broadly and in the context of individual client needs. Document Resolutions . Record issue resolutions and steps taken, ensuring clear documentation across all client interactions. Prioritize with Impact in Mind. Evaluate and act on support requests based on the severity of customer impact, ensuring the most critical issues are addressed first. Use Internal Tools Effectively. Learn and apply a variety of internal and external systems to log, track, and pull relevant data, supporting smooth and informed day-to-day operations. We’re excited about you because… You’re a strong communicator, both in writing and over the phone You bring a positive, collaborative attitude and thrive in team environments You’re comfortable juggling multiple tasks in a fast-paced startup environment, with excellent follow-through You have a proven ability to build strong, trusted relationships with clients You deliver outstanding customer service, striking the right balance between empathy and effective solutions You’re analytical and resourceful, with sharp problem-solving skills You have a technical mindset and an interest in hospitality tech You’re familiar with tools like Zendesk, Jira, Salesforce, or similar platforms You have 1 years of experience in a high-impact, customer-facing support or strategic account role, ideally in B2B, SaaS, or hospitality Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. If you need any accommodations, please inform your recruiting contact upon initial connection. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Doordash team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Supporting customers via email, phone, and chat Providing strategic solutions Documenting resolutions Key Strengths ️ Strong communication skills Problem-solving skills Technical mindset ️ Experience with customer support tools Experience in B2B or SaaS environments Collaborative attitude Why Doordash is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with Doordash not with Hatch.
