The Business With over 75 villages and more than 17,000 residents nationally, Keyton is Australia’s leading owner and operator of retirement living communities. Leveraging over 30 years of experience, our teams work across the country in a variety of departments and business units, all share a common goal: We Lead with Heart, and we are committed to creating caring and fun-filled retirement communities. Our purpose is to create places where communities thrive – not only for our residents, but importantly, for our employees also. We do this by creating safe, secure and connected independent living communities where residents can enjoy active and social lifestyles, close to essential services and amenities. Keyton Perks & Benefits Competitive salary and bonus scheme A supportive and friendly work environment 4x Wellbeing Days (one per quarter). That’s almost an additional week off in addition to your annual leave! Fitness Passport for you and your family Reward & recognition services Excellent company benefits and discounts on offer Discounted health insurance, annual vaccinations and skin checks Be part of a team that values innovation, compassion, and making a difference The Role We have an exciting opportunity for an Assistant Village Manager to join our warm and friendly team at Townsend Park retirement village. Nestled in the peaceful coastal area of Hove, our close-knit community offers a relaxed retirement lifestyle by the sea. Reporting to the Senior Village Manager (SVM), your key accountabilities in this role will include: Supporting the day-to-day operations at the village Implementing operational plans & projects Ensuring compliance with all laws and regulations applicable to the village Implementing company policies, strategies and plans to maintain residents’ satisfaction Assisting with running of village events, social calendar and activities Contributing to effective resident management to foster strong customer relationships and support delivery of village maintenance Providing assistance with the preparation of budgets, assist with budget issues and financial processing Supporting the provision of a safe working environment for all staff, contractors, visitors and residents Assisting with the compliance of Environmental, Health and Safety at the village Having a vibrant people-centric focus will see you thrive in this role, as will: Exceptional communication and interpersonal skills Excellent customer service skills Excellent computer literacy – including the Microsoft Office Suite An ability to balance different priorities and manage day-to-day expectations for the residents and their families Willingness to learn and professionally develop, along with a proactive and can-do attitude. Strong people management and problem solving skills and the ability to lead by example Experience with budgeting (desirable) Level 2 First Aid Certificate & CPR Certificate - or be willing to obtain Ideal for those from a Customer Service, Property or Hospitality management background What do we do? Our purpose is to create places where communities thrive not only for our customers but importantly for our employees. We do this through creating safe, secure, and connected independent living communities where residents have the choice and opportunity to pursue active and social lifestyles, close to essential amenities and services. We may have a new name and brand, but we are not new to the sector. Keyton holds an ideal market position with an estimated growth from 13,500 to 20,000 retirement living residences. Join our team and support our growth as the nation's premier creator, owner, and operator of vibrant purpose-built communities for independent seniors. We are passionate about what we do - and we are always leading with heart. It's time to unlock your future with Keyton. Please note: The successful applicant must complete a Police Check & will be required to receive an annual flu vaccination between the months of April-October, with supporting documentation prior to joining. At Keyton we celebrate diversity and acknowledge that what makes us different makes us stronger. We engage, enable and empower our people and support their individual needs. Inclusion sets us all up for success. We therefore encourage you to apply for roles in our business, regardless of gender, gender identity, sexual orientation, disability, ethnicity, race, age, religion, social background.
