Who Are we? As a world-leading provider of workplace technology, Ricoh is all about improving work life by providing better user experiences, optimised workflows, anytime anywhere collaboration, and digital infrastructure solutions. At Ricoh, we harness the infinite potential of the collective imagination as our daily pursuit. Embracing a culture of openness, we welcome all ideas. Our purpose is to shape the future of work and the sustainability of our world and use its infinite potential to truly imagine change. Is this the role for you? Are you highly organized, detail-driven, and passionate about delivering accurate and efficient billing experiences? Join our team as a Service Admin Operations Specialist and play a pivotal role in ensuring smooth, timely, and customer-focused billing processes & Asset Management. What You'll Do Deliver precise, on-time billing aligned with account requirements and supported by complete documentation Proactively contact customer via phone and email to request meter reads and other asset information Maintain and audit billing records, identifying errors or discrepancies and making necessary adjustments Investigate and resolve billing issues, customer complaints, and escalations promptly and professionally Oversee the end-to-end lifecycle of billing data—from meter reads to final invoicing Maintaining all asset data from contract creation to termination Support the broader team during peak periods by managing additional accounts or territories Identify opportunities to enhance and automate billing systems, partnering with IT and other teams to implement improvements Foster strong collaboration across departments to address customer queries and promote seamless billing setup Champion a culture of service excellence, operational efficiency, and continuous improvement To be successful in this role: What You'll Bring Proven ability to meet deadlines and juggle competing priorities in a fast-paced environment Exceptional attention to detail with a commitment to data accuracy Strong initiative and problem-solving skills, with a knack for thinking creatively and analytically A passion for delivering excellent customer service through thoughtful and responsive communication Proficiency in managing billing systems and interpreting customer data Proven experience in customer service, preferably in a call centre or support environment. Excellent communication skills, both verbal and written, with a friendly and professional demeanour. Strong problem-solving abilities and the ability to think quickly on your feet. Empathetic and patient attitude, with a focus on understanding and meeting customer needs. Basic computer proficiency and experience with Microsoft products & CRM systems Ability to handle high call volumes and maintain composure under pressure. Adaptable, reliable and can quickly build good rapport with people. Problem-solving skills, and the ability to think under pressure. You thrive in a busy environment and have the ability to focus on a number of tasks simultaneously Please note: This role requires full working rights in Australia and does not offer sponsorship. We are eager to fill this position as soon as possible. What we give back to you? At Ricoh, we take pride in giving back for your contribution to our success. We offer a range of benefits including: Paid Parental Leave Purchased Leave Scheme Participation in our RedE recognition program Free income protection cover Wellness program Novated leasing Employment Type Fixed Term (Fixed Term)
