The Clubhouse Hervey Bay (Hervey Bay Golf Club) Floor Manager (Duty Manager) - Fulltime position Are you looking to work a happy work / life balance, opportunity to work in a fantastic team at the Clubhouse Hervey Bay (Hervey Bay Golf Club) Organisation - about us……. The Clubhouse Hervey Bay is located on the beautiful Fraser Coast at the Hervey Bay Golf Club. The Clubhouse is the best little Club in the region experiencing growth in Hervey Bay. The Club's facilities include:- 71 gaming machines, Bar, TAB and Keno, functions room, restaurant, cafe and outside deck area What we can offer you:- Job security Good support network Staff discounts from all our venues Great work standards and values Free on-site parking What we need from you:- Reliability and availability Professional courtesy Exceptional customer service Excellent communication and team work Excellent motivational skills Are you ready for a challenge, do you have the experience and skills to apply for this position! The Role This role will manage day to day operational aspects of the Clubhouse Hervey Bay, reporting to the Venue Manager. Responsibilities include:- Ensuring employees are offering exceptional customer service to our members and guests Supervision of staff Managing staff performance Ensuring staff are adhering to Club's SMILE standards and values Ensuring customers are happy with our service and products Dealing with customer complaints and issues in a timely manner Ensuring compliance with RSA & RSG as required by legislation Cash Handling and end of day balancing Carrying out opening and lock up procedures Assisting with Functions Training of new staff Job requirements To be considered for this role, you MUST have relevant experience, skills and knowledge of the hospitality industry and required certificates:- Current RSA, RSG, and RMLV certificates and licenses. Current First Aid Certificate Current Food Handling Certificate Must be eligible to gain a National Police Certificate for employment Minimum 2 years supervisory experience in Club of similar size 5 years minimum hands-on beverage and gaming experience Be a strong team member, willing to adapt to change and follow direction and able to make decisions Experience with Time In Attendance programs - Eg TANDA Able to write basic reports on critical events Able to lead and manage a team and a talent to build and develop relationships and motivate staff Basic computer skills necessary - Microsoft Office - word, excel and outlook Have strong communications skills and be results driven. Hours of Work This position is a full time position, 38 hours per week on a rotating roster. Shifts range from early morning starts to very late finishing times. Must be available days, nights, weekends and public holidays. If you are interested in becoming part of the Hervey Bay RSL Group, working at a small Club, and you fit the above criteria please apply for this position. Please note only short listed candidates will be contacted
