Millennium Science supplies and supports cutting‑edge life science and analytical instrumentation to research, clinical, biotechnology and industrial laboratories across Australia & New Zealand. Reporting to the National Service Manager, as a Field Service Engineer (FSE) you will be the technical face of our company—installing, commissioning, maintaining and repairing a diverse portfolio of instruments. Your work keeps scientists productive and directly advances breakthroughs in health, diagnostics and discovery. Our mission at Millennium Science is to ignite life science discovery with revolutionary technologies. Position Summary Millennium Science supplies and supports cutting‑edge life science and analytical instrumentation to research, clinical, biotechnology and industrial laboratories across Australia & New Zealand. As a Field Service Engineer (FSE) you will be the technical face of our company—installing, commissioning, maintaining and repairing a diverse portfolio of instruments. Your work keeps scientists productive and directly advances breakthroughs in health, diagnostics and discovery. Our mission at Millennium Science is to ignite life science discovery with revolutionary technologies. Key Responsibilities Deliver on site instrument set up, IQ/OQ, operator training and hand over documentation. Plan/perform scheduled PM, troubleshoot faults, implement repairs, verify performance to factory specs. Provide phone/email triage, user refresher training, escalate complex issues, coordinate loan instruments & spare parts. Maintain accurate service cases in CRM; manage boot stock and local inventory Feedback recurring issues to product specialists and supplier TAC teams. Contribute to service knowledgebase, mentor junior engineer/techs. Work to Millennium Science service dept standards; complete risk assessments and PPE requirements. Timely submission of expense reports per company policy. Travel requirement: 30% Qualifications & Experience • Degree, Diploma or trade certification in Electronics, Mechatronics, Biomedical, Analytical Chemistry or similar field. • 6-10 years’ field service or depot repair experience on laboratory/analytical instruments or medical devices; experience with liquid handlers, HPLC/LC MS, spectroscopy or imaging systems highly valued. • Strong fault-finding skills (electro mechanical, fluidics, optics, software). • Demonstrated ability to read electrical schematics, service manuals, and use diagnostic software. • Proficient in MS Office & CRM/ERP systems (e.g., Netsuite, Sales force). • Ability to travel within Australia/New Zealand, overseas as required • Valid driver’s licence and eligibility to work in Australia. Required Skills • Customer‑centred communication – able to translate technical findings into clear actions for scientists and procurement teams. • Solution focused • Time & priority management – juggle installations, break‑fix calls and admin without compromising quality. • Analytical thinking – systematic problem solving, root‑cause analysis, data‑driven decisions. • Team ethos – collaborates with sales, applications and logistics. Positive mindset and constructive team member. Lives Millennium Science values: Open minded, Collaborative/Supportive, Positive, Accountable, Respectful, ‘Yes-And’ mentality. • Continuous learning mindset – keeps certifications current, embraces new technologies. Physical / Environmental Requirements • Ability to lift / manoeuvre up to 20 kg unassisted and work on benches or floors as required. • Regular use of PPE (lab coat, safety glasses, gloves) in PC2 & 3 level laboratory environments and cleanrooms. • Frequent driving; occasional work outside core hours to minimise laboratory downtime. Travel Requirements Approximate domestic travel commitment: 30 % Territory covers Australian capital‑city and regional customer sites; occasional New Zealand travel or overseas factory training may be required. What We Offer • Competitive base salary, performance bonus and car allowance. • Laptop, phone, toolkit and expense card supplied. • Structured onboarding, OEM factory training and ongoing professional development plan. • Inclusive, values driven culture where your work enables real scientific progress.
