Additional Information Job Number 25122530 Job Category Food and Beverage & Culinary Location Sheraton Grand Mirage Resort Gold Coast, 71 Sea World Drive, Main Beach, Gold Coast, Queensland, Australia, 4217VIEW ON MAP (https://www.google.com/maps?q=Sheraton%20Grand%20Mirage%20Resort%20Gold%20Coast%2C%2071%20Sea%20World%20Drive%2C%20Main%20Beach%2C%20Gold%20Coast%2C%20Queensland%2C%20Australia%2C%204217) Schedule Full Time Located Remotely? N Position Type Management JOB SUMMARY We are currently seeking a dedicated Assistant F&B Outlets Manager to support the delivery of exceptional food and beverage experiences across our hotel venues Your role will be an all-rounder Assistant to the Food & Beverage Outlets Managers, this includes Banquets, Terraces Restaurant, In-room dining and Bars. This role assists in the development and execution of departmental strategies, helping to align operations with brand standards and service initiatives. You will play a key role in supporting managers daily operations, enhancing guest and associate satisfaction, and helping the department meet financial and service goals CANDIDATE PROFILE Education and Experience - High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area. OR - 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area. What we are looking for - A team player to ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings, staff meetings) - A leader to foster an atmosphere in all food and beverage areas that meets or exceeds guest expectations. - A passionate leader that sets expectations and holds the food and beverage leadership team accountable for demonstrating desired service behaviors. - Previous experience with estimating food, liquor, wine and other beverage consumption in order to anticipate amounts to be purchased or requisitioned. - Effective feedback to employees so they receive on-going training to understand guest expectations. - A team player to sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance. - Strong communication skills to liaise with other departments to improve the productivity of the hotel and enhance the Guests' experience - A team player and hands-on leader with the ability to motive, engage and inspire a large team - A focus on fostering a strong company culture and values - Proficiency with Microsoft Office programs, particularly Outlook, Excel and Word - Previous experience with MICROS would be advantageous - Flexibility to work a variety of shifts including nights, weekend and holiday periods - Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. - Responds quickly and proactively to employee's concerns. - Uses coaching skills throughout the property. - Demonstrates self-confidence, energy and enthusiasm. - Motivates and encourages staff to solve guest and employee related concerns Ensuring Exceptional Customer Service - Provides excellent customer service. - Responds quickly and proactively to guest's concerns. - Understands the brand's service culture. - Sets service expectations for all guests internally and externally. - Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee. - Follows up to ensure complaints have been addressed to the guest's satisfaction. - Develops a relationship with all guests to build repeated clientele internally and externally. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.
