Job Description You will be responsible for all event and group enquiries and bookings within the hotel. Your responsibilities will include, but are not limited to the following: Respond proactively to sales opportunities to effectively manage all leads via phone, email, website and walk in clients. Provide detailed conference, event and group proposals and contracts accurately in a timely manner. Liaising with event and group organisers to establish day to day needs and special requirements. Compilation of event orders, floor plans and other documents required for the smooth running of all groups. Communicating with staff to ensure all function rooms are set up as per function sheets. Assist the Food and Beverages Manager in the follow up of all guest comments, requests and complaints. Managing rooming list and accommodation inventory in conjunction with the group requirements. Liaising with Front Office and Housekeeping to ensuring accurate accommodation requirements. Preparation of accounts including but not limited to deposits and final group invoice payments. Prompt organisation of site inspections and famils for prospective and current clients. Conduct weekly briefing handover meetings. Managing equipment needs and all equipment is in full working order at all times.
