Introduction Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND. We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. Overview See yourself in our team: As the Senior Technical Manager, you will be responsible for providing scheme wide technical support to the SA Operations, with an ability to understand the impacts of decisions across multiple business units. You will be a technical contact for both the Technical Managers and ReturntoWorkSA, with a passion for quality improvement and innovation. How you'll make an impact On a day to day basis you will: Provide high quality customer-focused services by providing excellent customer service, understanding customer needs, and ensuring customer satisfaction through effective communication and timely resolution of issues. Provide capability support to new starters in the Technical Manager space, including but not limited to: training and coaching on workflow management; managing competency sign offs; shadowing and supporting new team members on the floor and in training sessions; and monitoring and capturing staff competency in the skills matrix; support in developing crucial risk assessment skills to ensure quality decision-making is aligned with RTWSA and Gallagher Bassett policies and procedures Identifies gaps of engagement in workshops, presentations and training sessions and leads technical team on addressing these Provide ongoing technical capability uplift to the business, including but not limited to: arranging ongoing training sessions; providing ad hoc technical support; completion of monthly audits; and attendance at team meetings to promote technical updates Proactively identifies trends impacting schemes and formulates solutions to mitigate associated risks and influence changes in technical application About you We are interested in hearing from people who have: Previous experience as a technical specialist within all claim management segments. Demonstrated technical claims management experience; wider scheme knowledge and impacts of each business unit Experience in coaching and supporting others. Knowledge of the Return to Work Act 2014 and associated case law Developed technical knowledge regarding claims strategies Working with us: GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance! GB recognises that our benefits program holds a different value or meaning to each employee. At GB, there are a number of benefits available to our team to ensure we capture a wide range of products and services that we believe will positively impact our diverse workforce. Just a few of our benefits include: Discounted Insurance Dress for your day Novated Leasing Flexible & hybrid working To apply: If this role sounds like your new career– we want to connect! Click on Apply for this Job. To be considered for this opportunity you must have right to live and work in Australia when applying. Agency applicants will not be considered for this position. Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave Novated Leasing opportunities Two paid volunteer days annually Health Insurance Discounts with our Group Insurance Plan Employee Stock Purchase Program Paid parental leave Other benefits include: Flexible and hybrid work arrangements Mental Health and Wellbeing Support for yourself and immediate family members Employee Recognition Awards and Service Milestone Recognitions Peer Support Program Annual flu vaccinations Access to Reward Gateway – discount offers at over 350 retailers! And more We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
