Monthly bonuses linked to KPI’s New Opportunity to Join one of Australia’s Leading Packaging, Warehouse & Washroom Distributors Great company culture Clear vision and strategy towards overarching goals Onsite Parking This is a great opportunity if you care about customer support. We’re looking for someone who will go the extra mile and play a vital role in delivering a world class customer experience to our client base. About Us TigerPak is an Australian family owned business and has experienced rapid growth to become one of the leading distributors of packaging & workplace supplies in QLD, NSW, VIC, WA & SA. We pride ourselves on being innovative, energetic and people focused, with a history of delivering customer service going the extra-mile every time. About the role As a Customer Services Representative at TigerPak you will play a crucial role in ensuring our clients receive the highest level of service and support, consistently delivering fast, accurate, and on-time solutions to their needs. Whether your handling enquiries, resolving complaints, or processing orders, you will uphold our 'Extreme Customer Service' guarantee at all times. TigerPak has a fast-paced, fun and vibrant culture with a focus on extreme Customer Service and going the extra mile for our clients. We value and look after each and every one of our team members. The Role Handle incoming customer enquiries via phone & email. Provide accurate product information and assistance with placing orders. Resolve customer complaints and concerns in a professional and timely manner through a ticket system. Working with other departments in the business to ensure prompt resolution of customer issues. Assist with administrative tasks as required. About You To succeed in this role you will have: Previous experience in customer service. Excellent communication and interpersonal skills Strong problem-solving abilities and attention to detail Ability to multitask and work effectively in a fast-paced environment Positive attitude and a willingness to learn and grow within the company Previous experience in processing orders in a fast-paced environment would be beneficial though not necessary. We offer training, both internal and external. Candidates with experience in any office-based customer service role will be considered. No Recruitment Agencies please. All applicants must be eligible to live and work in Australia. We reserve the right to shortlist immediately. If this sounds like the workplace for you, please click on “Apply”. To find out more about us please visit www.tigerpak.com.au
