Coordinate the inbound inquiries team to provide resolution, support and information to students. • Student Services and Registrar Directorate – Mt Helen Campus • Full-time, continuing appointment • HEW 7 - $100,779 p.a. plus up to 17% superannuation Position closing date: 17/08/2025 Ranked number one university in Australia for First Generation Student Enrolments (Good Universities Guide 2022) and with top rankings in Victoria around student support, social equity, skills and employment, we are driven to make difference to every student and the community providing lifelong learning, skills, and research locally, regionally, and globally. With University and TAFE campuses in Ballarat, Berwick, Gippsland, and the Wimmera we are positioned to provide pathways from vocational education and skills training through to higher education. About the role The Coordinator, Inbound Operations is responsible for coordinating the day-to-day activities for all inbound inquiries through all channels. You will lead the day-to day operations of the inbound team ensuring the team provides resolution, support and information to students in a timely manner. You will: ensure the team provides first contact resolution, support and information to students at all stages of their education journey; coach and guide Service Centre Officers as part of continuous improvement processes; develop and implement quality control, system and process improvements; and report on and evaluate enquiries and statistics. About you Reporting to the Senior Manager, Service and Contact Centre you will use your exceptional customer service to independently solve problems while leading a small team ensuring all inbound inquiries are responded to promptly and effectively. You will possess: organisational skills, particularly in the coordination of activities across inbound operations; communication skills with proven ability to build and maintain relationships; and computer skills with high proficiency in typing and utilising a CRM database. All University positions delivering education and/or services to children must hold a valid Working With Children Check (WWCC). Please refer to the position description for WWCC requirements. How to apply Please apply by Sunday, 17 August 2025. Applicants are required to submit a resume and a response to the key selection criteria . View position description Federation University is committed to The Circle Back Initiative program, whereby we will respond to every applicant. If you are experiencing technical difficulties with your application, please email the Recruitment team or phone 03 5327 9756. Our position descriptions also list a contact person for job specific inquiries. Let our staff tell you more.
