The Company: We are an established, innovative and fast paced construction company with a reputation for service and excellence. We have exciting full-time permanent opportunities now available for highly motivated and proactive individuals to join our close-knit customer service team based in Burleigh Heads What’s on Offer The opportunity to join an organisation with an exciting future Assist local communities with insurance claims A positive and rewarding team culture Permanent & short-term contracts available Support, training and guidance from an experienced manager Up to date technology and a modern office environment Supportive, social and collaborative team Salary up to $63 500 including super Key Duties & Responsibilities: Receive and handle calls from a diverse customer base regarding their insurance claims (call centre style). Create a memorable experience for our customers by delivering the best customer service experience Manage customer relationships and correspondence with internal and external stakeholders Accurately entering customer details into databases and various client portals. Managed email in-box and respond in a timely manner Complete basic document submissions, reports and quotations using set templates About You: Strong customers service background Drive, energy and a can-do attitude Willing to learn and looking for a career Confident and professional phone manner Have experience in a fast-paced environment Excellent communication and interpersonal skills Ability to work well under pressure and achieve goals Strong computer literacy in MS Office and databases. Positive attitude and a desire to go above and beyond for our customers Background in a call centre or office environment advantageous Experience in the insurance or construction industry advantageous, however not essential If you are interested in furthering your career and developing your leadership skills further, I would love to hear from you.
