Patterson Cheney Cars and Trucks in Keysborough is looking for an additional IT Support member to ensure we provide exceptional service to our team of over 500 users. This is an excellent opportunity for those seeking to enjoy what the automotive industry has to offer. About the role: You will report to the IT Manager and be afforded a high level of responsibility. You must have excellent capabilities in supporting our staff with technical issues. You’ll bring knowledge and passion for all things IT-related and make your mark in this exciting and diverse role, which includes: Respond to support requests received in person, via phone, email, and internal ticketing systems. Understand the level of disruption caused by issues and respond appropriately to ensure timely resolution. Communicate with staff regarding resolving issues and any available workarounds while problems are resolved. Work with other staff in the IT team to ensure issues are being addressed, but not double-handled Set up new equipment as required by the staff. Maintain user access to IT systems, including for new staff, staff who change roles, and staff who leave. Provide feedback to the IT Manager regarding issues raised, to prevent future occurrences. On-site support and remediation of IT issues across all sites. So, who are we looking for? You will be a well-rounded IT professional, a strong communicator, and have a service delivery mindset. The IT Manager and fellow team members unconditionally support this role. With an exciting road map ahead, you will be excited by this opportunity. You must have a relevant IT certification or equivalent experience, experience supporting a large and complex organisation, and, most importantly, enjoyment working with an IT team of like-minded individuals. Getting a little more technical, you'll have a good understanding of and previous experience working with: Windows Server Administration (AD, DNS, DHCP, etc.) Extensive Windows desktop support for Win 7, 10, 11 Microsoft 365, SharePoint, OneDrive and Teams, Microsoft Entra ID. Experience with Mobility, Remote Access, Networking and Cyber Security Experience supporting printers, peripherals, iPhone/iPad etc PowerShell VOIP support Preferred and would be highly regarded (not essential): o Car dealership experience o Pentana, Revolution or Tune support/experience o Certifications in MCP, MCSA, and MCSE would be highly regarded. The successful applicant will have excellent phone manners, good presentation skills, and the ability to communicate and relay information to various stakeholders. Due to the nature of this role, occasional travel to various sites across Melbourne will be required; therefore, you must have a current Australian driver's licence. Our amazing benefits. Competitive salary Full-time (Monday-Friday). Fantastic work environment, designed by a supportive manager with the team front of mind Extensive training, development and support Career growth opportunities throughout the group Access to dealership discounts Job security with a strong and growing, independent family-owned business Employee Assistance Program And above all, lots of support, opportunity and fun. How do I apply? Please attach a resume, which will be directed to our Talent Acquisition Specialist. The successful candidate will be required to undergo a national police check. Why join the Patterson Cheney Group? Patterson Cheney Group currently has over 850 employees. We are proud to be one of Australia's largest automotive businesses with multiple brands (Toyota, Mercedes-Benz, Mahindra, JAC UTE, Isuzu and multiple truck brands). We have served our customers since 1915, and our success has been built on a strong foundation of customer service. With independent, solid family business values and behaviours, we emphasise enjoying our work. We take pride in being an equal opportunity employer looking to employ qualified candidates of any gender, race, religion or age with full rights to work in Australia. We will not be taking agency candidates.
