About the Organisation Our client is a well-established community organisation that focuses on providing culturally appropriate aged care and community support services, particularly to the Asian community in the Perth metro region. They are committed to enhancing the well-being of community members through various programs and initiatives that promote social inclusion and cultural preservation. As a not-for-profit entity, the organisation’s primary goal is to service the community through services provided such as home care packages, social support programs, and other aged care services tailored to the diverse cohorts. This organisation is passionate about the well-being of its employees as well as its clients, and as such it has a loyal team of knowledgeable and friendly professionals. About the Role Our client is seeking to appoint a passionate and community focused Customer Support Advisor to join the team of linguistically talented professionals. In this position, the successful candidate will be responsible for cultivating a collaborative environment with clients, families and multidisciplinary teams to ensure the delivery of consistently high standards of service, reviewing care plans, and scheduling care workers to support clients' needs. Duties will include supporting a large number of Cantonese-only speaking clients by identifying funding requirements, performing assessments and creating care plans. In addition the Customer Support Advisor is required to review and adjust plans based on feedback from clients, family members and support workers. It is essential that this position liaises with clients, support workers, allied health professionals and family members by using their proficient knowledge of the Cantonese language and culture. The role will based primarily on site in the Perth CBD office, with a number of home visits per week. To be successful you will have: Proficiency in speaking Cantonese A current and valid driver’s licence Previous experience in aged care, disability and/or working with vulnerable people Excellent rapport building abilities especially with aged care and vulnerable people Developed influencing and negotiation sills Passion for helping people from varied backgrounds Strong time management and organisational skills Ability to work flexibly and autonomously Effective written and oral communication skills Ability to speak Mandarin in addition to Cantonese would be seen as highly desirable First Aid Certificate, and a current (or ability to obtain) police check Applications: To apply for this position, please forward your resume through the “Apply” button. For a confidential discussion about this opportunity, please contact Emily Hall on 0424 630 500. About Us Parkhouse Bell is a recruitment and executive search consultancy established in 2007, that supports providers of Employment Services, NDIS / Disability, Community Services, Allied Health, Aged Care, and Vocational Education. We partner with Social Impact, Not for Profit and For Purpose organisations to conduct executive search and selection campaigns that identify Australia’s best talent for senior management and executive appointments across our markets, enabling clients to achieve organisational, financial, and future growth objectives. Parkhouse Bell strives to ensure that all recruitment activities are inclusive, and we are happy to discuss any adjustments that may be required from candidates at any stage of the recruitment process. SCR-emily-hall
