Promote student wellbeing and safety through c ompassionate problem-solving and administrative support Join a dedicated team who provide safety and mental health support to students Full time, ongoing role based in Hobart About the opportunity We are seeking to appoint an Intake Support Officer for the Student Safety and Wellbeing (SSW) Team, which is part of the Academic Division. Student Safety and Wellbeing provide integral support for all matters of student mental health and wellbeing, case management of complex student issues, reports of inappropriate behaviour, notifications of sexual assault or harassment, and the lodgement of general concerns or complaints of unfair, unsafe, or discriminatory experiences. The team is made up of Counsellors, Investigators, Case Managers, and the Clinical Intake Team who triage and provide brief support and referral recommendations to incoming requests to access the SSW Team. What you’ll do: Provide initial support to the intake, case management and investigative staff, and well-informed advice to University community members. Provide support to the Student Safety and Wellbeing team staff in relation to the University’s ethos and approach to responding to and resolving student safety and wellbeing matters. Provide administrative support to the development and delivery of training and awareness sessions, promotional and educational resources. Provide administrative support to the delivery of gender-based violence prevention activities. What we’re looking for: Demonstrated excellent skills building and managing relationships with key internal and external stakeholders and partners when consulting and collaborating. A people centered mindset and the capability to be empathetic and resilient in challenging situations. Well-developed people and communication skills, including experience in engaging diverse cohorts, promoting, translating and providing advice on a wide range of complex and sensitive matters. Demonstrated experience in resolving disputes and conflicts, responding to complex matters including complaints, wellbeing, or safety, and achieving desired outcomes. Ability to work in a demanding and dynamic environment and exercise rigorous judgement in relation to prioritisation and escalation, risk assessment and decision making. Salary details Appointment to this role will be at HEO 5 and will have a total remuneration package of up to $105,665 comprising base salary within the range of $80,869 to $90,312 plus 17% superannuation. How to Apply This vacancy is being advertised internally only in the first instance to current staff. In submitting your application, you acknowledge you have/intend to discuss your interest in this vacancy with your current manager and understand they may need to be contacted confidentially by the hiring manager as part of the assessment of your application. To apply online, please provide your CV and 1-2-page cover letter outlining your interest in the role, skills, capabilities and experience. You do not need to separately address the success criteria. For further information about this position, please contact Jessica McCallum, Prevention Lead, Jessica.McCallum@utas.edu.au or 03 62261377 Please visit https://www.utas.edu.au/jobs/applying for our guide to applying and details on the recruitment process. Please refer to the attached Position Description Below for full details. Position Description - 501234 - Intake Support Officer.pdf Applications close Tuesday, 5 August 2025, 11.55pm As part of our commitment to a safe and inclusive workplace, employment history and police checks may be conducted as part of the selection process. To be eligible for this position, you are required to hold Australian or New Zealand Citizenship, permanent residency or a valid visa that enables you to fulfil the requirements of this role.
