Description About our role: We are recruiting for a Claims Consultant to join our team of professionals in providing Health Insurance Members with a quality customer service experience. Your key responsibility will be to provide claims advice and guidance to Health Insurance Members for a trusted Not-For-Profit Organisation. Additionally, you will be required to assess and process claims with minimal errors. The successful candidate will receive comprehensive training with ongoing career development opportunities. Start Date: Monday 20th January 2025 Location: Commence training and working in our Melbourne CBD offices and work from home and office on rotation once speed to competency is achieved (1-2 days per week in office) Operating Hours: Rotating Roster - Monday to Friday, 8:30am to 6:00pm Full Time Permanent Contract on Offer - 38 paid hours per week Pay Rate: $28.12 per hour plus superannuation plus leave entitlements Training Rate: $25.85 per hour Two weeks Classroom Based Training followed by a consolidation period Opportunity to develop a career with a global organisation All applicants will be required to complete a criminal check (which we will conduct) and all offers of employment will be made pending the successful outcome of this check. What We Are Looking For: Previous experience in customer facing roles such as retail or contact centre Previous experience in a regulated environment (insurance or finance) advantageous Excellent written and verbal communication skills. Strong organizational skills and attention to detail. Fast and Accurate Data Entry Skills Able to understand and translate complex information to others in a simple, effective way Ability to handle sensitive information with confidentiality and professionalism. Proficiency in using email management systems and customer service software. Strong problem-solving skills and the ability to work effectively under pressure. A positive attitude and a commitment to providing exceptional service These roles won't last long, don't miss out apply today!
