This is a Front of House Manager role with University of Sydney based in Sydney, NSW, AU University of Sydney Role Seniority - mid level More about the Front of House Manager role at University of Sydney Full time, continuing Manage all front of house operations in the Sydney Conservatorium of Music HEO 6 Base Salary $103,185 - $111,237 17% superannuation About the opportunity The Sydney Conservatorium of Music (SCM) is located in a landmark position at the heart of Sydney’s cultural precinct, close to the Sydney Opera House and surrounded by the Royal Botanic Gardens. As the Front of House Manager , you are responsible for overseeing all front of house (FOH) operations at the Sydney Conservatorium of Music (SCM) including: appointment, training and scheduling of FOH staff managing all Box Office activities including ticket builds, website content, financial reconciliation and staff rostering providing information directly to organisations and associations interested in the events and concerts series presented at the Sydney Conservatorium of Music performing an important role in maintaining internal and external client satisfaction contributing to the core business success of the SCM. About you tertiary qualification preferably in Events Management or an equivalent combination of relevant experience and or education/training experience with Box Office ticketing systems, including system administration, event building, reporting and maintenance strong client service orientation with previous high-level experience in a box office environment advanced computer skills and experience including database management, Microsoft Office and network communications event and resource management systems, box office and CMS website management system experience in marketing and promotion in the arts community demonstrated experience in providing supervisory skills, with a focus on team building and the ability to train and develop staff the ability to work flexible hours undertaking evening or weekend work if required. Sponsorship / work rights for Australia You must have unrestricted work rights in Australia for the duration of this employment to apply. Visa sponsorship is not available for this appointment. Pre-employment checks Your employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment. EEO statement At the University of Sydney, our shared values are trust, accountability and excellence and we strive to be a place where everyone can thrive. We are committed to creating a University community that thrives through diversity and reflects the wider community that we serve. We deliver on this through our commitment to diversity and inclusion, evidenced by our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTIQ. We welcome applications from candidates from all backgrounds. We are proud to be recognised as an Australian Workplace Equality Index (AWEI) Gold employer. Find out more about our work on diversity and inclusion. How to apply Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page. For employees of the University or contingent workers, please login into your Workday account and navigate to the Career icon on your Dashboard. Click on USYD Find Jobs and apply. For a confidential discussion about the role, or if you require reasonable adjustment or any documents in alternate formats, please contact Lena Jiang, Recruitment Operations by email to lena.jiang@sydney.edu.au. © The University of Sydney The University reserves the right not to proceed with any appointment. Click to view the Position Description for this role. Applications Close Sunday 03 August 2025 11:59 PM Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the University of Sydney team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities ️ Managing front of house operations Box Office management Client satisfaction Key Strengths Front of House Management ️ Box Office Systems Client Service Orientation Event Management Marketing in Arts Team Leadership Why University of Sydney is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with University of Sydney not with Hatch.
