This is a Service Desk Technician role with RSM based in Wagga Wagga, NSW, AU RSM Role Seniority - junior More about the Service Desk Technician role at RSM OUR VALUE PROPOSITION At RSM, our purpose is to instill confidence in a world of change for both our clients and our people. RSM Australia supports a people-centric and collaborative culture where we are committed to empowering and developing you. As a leading professional services firm, we connect you to an extensive network of global resources and invest in your future. We value the meaningful work that you do and encourage you to be a part of the change. Our value proposition is our commitment to you; it highlights the experiences, benefits, and value that you can expect as part of RSM. This is underpinned by our three values – integrity in everything that we do, supporting clients everywhere, and developing and valuing everyone. Who we are: RSM Australia is a member of RSM, the world’s 6th largest network of audit, tax and consulting firms. We are an award-winning professional services firm with over 100 years experience supporting Australian businesses. We believe in putting people first and we are proud to have developed a work culture that fosters growth, collaboration and success. About the role: Service Desk Technician Wagga Wagga & Albury | Full-time RSM Australia is a member of RSM, the world’s 6th largest network of audit, tax, and consulting firms. We offer the combined benefits of a leading professional services firm with extensive networking, learning, and career opportunities. We are currently seeking a Service Desk Technician to join our team, supporting our national business operations from our Wagga Wagga and Albury offices. About the Opportunity: In this dynamic role, you will provide hands-on IT support across multiple locations, ensuring our people have access to high-quality technical assistance and hardware solutions. You will work closely with our national IT team, with frequent travel between Wagga Wagga and Albury . This is a fantastic opportunity to develop your skills in a collaborative environment while supporting a professional services business that truly values its people. Key Responsibilities: Monitor and respond to incoming IT requests, providing first-level support and escalating where necessary Resolve support incidents via the ServiceNow system, including logging and managing walk-up, phone, and email requests Provide face-to-face and remote support using tools like TeamViewer and Remote Desktop Travel regularly between Wagga Wagga and Albury, with occasional travel to other national offices as required Configure and install PCs, mobile devices, software, and peripherals Ensure IT security compliance in line with national procedures and policies Meet established SLAs for resolution times Actively contribute to team meetings and discussions on IT challenges and improvements Liaise with software and hardware vendors for product servicing Support project delivery and complete delegated tasks efficiently Occasionally work outside normal hours to maintain critical IT services About you: 12 months of experience in a similar IT support role Experience in a financial services environment (highly regarded) Strong knowledge of Microsoft desktop environments and Microsoft Office Suite Exposure to Active Directory and IT ticketing systems Excellent troubleshooting, organisational, and time management skills Practical, fast learner who embraces new challenges Able to work autonomously and collaboratively within a team Positive, proactive attitude with a willingness to learn Outstanding communication skills (both written and verbal) Strong customer service skills, especially in face-to-face environments Thrives in a fast-paced, dynamic work environment Life at RSM: RSM provides a great environment to build skills and confidence and we help our people achieve their best. We are trusted advisors to our clients, so it is critical for us to find the right people for the job on offer. Our network of offices across Australia and around the world allow us to offer a personal service to all our clients regardless of where they are! Working for RSM entitles everyone to a wide range of leading health, wellness financial and lifestyle benefits. How to apply: Please click on the “apply” button and complete our online application form. Agencies, thank you for thinking of us, but our recruitment is managed internally, and we will reach out to our preferred suppliers if we need assistance. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the RSM team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Monitoring IT requests ️ Resolving support incidents Providing technical support Key Strengths IT support experience Microsoft Office Suite knowledge Troubleshooting skills Financial services experience ️ Active Directory exposure Customer service skills Why RSM is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with RSM not with Hatch.
